Special Hazards Service Technician

Job Responsibilities

• Installation of fire alarm systems in residential, commercial, and industrial buildings
• Service and repair fire alarm, suppression systems
• Installation, service, and trouble-shooting of fire alarm systems along with all its related equipment
• Oversee, direct, and delegate appropriate tasks to fulfill project completion deadlines, meet scheduling requirements, and exceed the goals established by the fire alarm service superintendent
• Ensure project results are achieved within financial and productivity budgets
• Accurately complete, execute and process paperwork/electronic or paperless required by the office and corporate management systems
• Conduct/coordinate necessary testing of the system
• Ensure required certifications are complete
• Instruct and train Helpers, apprentices, or other personnel in the basic process of service, repair and/or system installation
• Cook daily Safety First
• Ensure timely and complete submittal of JSAs, Toolbox Talks, Audit Forms, etc.
• Ensure timely and accurate Incident and Accident Reporting
• Hold yourself accountable for all Safety Initiatives
• Hold yourself accountable for Safe Driving of Company Vehicles
• Awareness and support of Stop Work Authority
• Complete all Training Requirements – Safety, Certifications, etc.
• Submit accurate Timesheet – job numbers/names, OT and travel pay, completed on time, etc., support transition to Electronic timesheet submittal
• Ensure all required documents are complete, accurate and professional, with required signatures
• Properly manage Inventory – review, update, and approve packing slips – submitted timely, proper material management
• Properly maintain and care of equipment – trucks, lifts, tools, etc.
• Keep jobsites clean and organized
• Maintain Production Efficiency – awareness of budget vs. actual labor hours and proactive communication with the superintendent
• Support and Ensure Adherence to Company SOPs – Purchase Orders, Change Orders, etc.
• Timeliness – at the job on time; attendance; communication with supervisor; paperwork
• Maintain Customer Satisfaction and respond to Customer Satisfaction Survey feedback improvement opportunities
• Maintain Quality Control i.e. reduce the need for return trips and warranty work
• Maintain a Professional appearance
• Communicate effectively and professionally within the department and with internal and external customers
• Actively Participate in required team meetings

Skills and Competencies

• Ability to take direction from upper management
• Accurately complete and maintain all paperwork
• Maintain vehicle and tools as per company policy
• Valid state driver's license and good driving record
• Self-motivated, Ambitious, Interactive, Communicative, Detail-oriented and Organized
• Knowledgeable with NFPA 72 rules and all necessary codes
• Ability to interact and communicate in a professional and positive manner with other trades, customers, project managers, county officials, general contractors, etc.
• Demonstrate positive team work and ability to be a team leader and mentor
• Maintain a clean and safe work environment
• Comply with all company safety practices and the safety handbook
• Complete projects in a timely manner while providing the highest standard of quality work and customer satisfaction