Special Events Security Officer - Casino Security

Seminole Hard Rock Hotel & Casino Hollywood is the flagship casino resort of Hard Rock International, owned by the Seminole Tribe of Florida. This world-renowned entertainment, gaming, and hospitality destination features a $1.5 billion expansion with 1,271 upscale guestrooms, a 42,000 square-foot Rock Spa® & Salon, a 13.5-acre recreational lagoon, 19 dining outlets, 20 bars and lounges, a 3,100-slot gaming floor, 195 table games, a 45-table poker room, 120,000 square feet of meeting and convention space, and a 7,000-person Hard Rock Live entertainment venue. Located on 87 acres of the Hollywood Seminole Reservation, the resort is 10 minutes from Fort Lauderdale/Hollywood International Airport and 30 minutes from downtown Miami.

About the role

Under the direction of Security Supervisors and Managers, the incumbent provides basic security coverage ensuring adequate protection for the safety of patrons and team members. Safeguards the assets of the organization as well as those of its guests and team members. Promotes an outgoing, friendly guest-oriented demeanor at all times.

Responsibilities

• Exhibit conduct in accordance with all Gaming Commission Regulations and Seminole Tribe of Florida departmental policies and procedures.
• Ensure proper security is provided for all transfers of monies within the casino and hotel areas of the complex.
• Assist patrons with a wide variety of inquiries and situations, including providing property and event information, giving directions, and escorting them if necessary.
• Prepare detailed incident reports in a clear and precise manner.
• Patrol the hotel and casino areas to establish a security presence and report all unusual situations and/or suspicious persons.
• Assist in the coordination and resolution of emergency situations.
• Maintain proper key control.
• Demonstrate a commitment to responsible gaming and responsible alcohol service by discreetly notifying appropriate managers of concerns and observations.
• Reinforce the Company’s Mission and Values: Communication, Integrity, Fun, Respect, Accountability, Passion, and Dedication.
• Ensure prompt and discreet notification to managers and/or the Ethics Hotline of any observation of illegal acts or internal ethics violations.
• Perform all other related and compatible duties as assigned.

Requirements

• High School Diploma or equivalent is required.
• Minimum of one (1) year of guest service experience, or an equivalent combination of education and experience.

Work Environment

• Frequently required to stand, walk, use hands to finger, handle, or feel, reach with hands and arms, talk, or hear, and taste or smell.
• Must frequently lift and/or move up to 50 pounds.
• Requires close, distance, color, and peripheral vision, depth perception, and the ability to adjust focus.
• The casino environment is hectic, fast-paced, and often crowded and noisy.
• May be exposed to environmental factors including secondhand smoke, excessive noise, and constant exposure to the general public.
• Must be able to communicate effectively with guests in English, specific to position duties and responsibilities.

Benefits

• Medical, Dental, Vision, and Life Insurances
• 401K
• Paid time off
• Annual Bonus Opportunity
• Additional benefits available at www.gotoworkhappy.com/benefits

Preference is given to Native Americans in all employment practices. First preference is given to members of the Seminole Tribe who meet the job requirements, followed by members of other federally recognized Native American Tribes.

Final candidates will be required to obtain gaming licensure by completing a background check, which may include a credit check and criminal background check, prior to an offer being extended.