Special Events Medical Dispatcher CrowdRx - Located in Philadelphia, PA

About the role

Event Medical Dispatchers coordinate and dispatch EMS and clinical resources at special events while operating in event operation centers and incident command posts. This team member may also support the clinical team by delivering high-quality patient care and customer service to event guests, venue and event staff. Event Medical Dispatchers will also have the opportunity to travel to large scale national events with the festival and special operations team.

Responsibilities

• Understand and adequately implement the concepts of Emergency Medical Dispatch published in Principles of Emergency Medical Dispatch as a minimum standard of care
• Properly track incidents in the venue's incident management system in a timely and clear manner
• Operate telecommunications and two-way radio equipment in a clear and timely manner
• Communicate with other public safety agencies to coordinate additional resources or provide incident information
• Escalate public health/safety concerns to venue staff and internal management
• Allocate EMS resources properly as the need arises by application of appropriate decision-making rules and approved protocols
• Coordinate and arrange emergent and non-emergent transport for patients to higher level of care
• Track noteworthy incidents, event markers, and concerns utilizing the ICS 214 form
• Deliver on-site BLS or ALS level care, dependent on certification level, in accordance with all applicable medical guidelines and protocols
• Calmly and professionally respond to calls for emergency medical assistance and public safety issues within assigned venue or event area
• Utilize medical equipment and procedures as required to provide appropriate and high-quality patient care
• Responsible and accountable for completeness and accuracy of paperwork related to position prior to completion of shift
• Properly maintain all issued uniforms and response gear and utilize all personal protective equipment
• Keep current on all required state certifications/licenses
• Maintain prompt and regular attendance
• Travel to festivals and special events as part of the communications team, as needed

Minimum Required Qualifications

• High school diploma or GED required
• AHA/BLS Provider CPR Certification required
• Emergency Medical Dispatcher certification preferred
• State Emergency Medical Technician or Paramedic certification required
• Two (2) or more years of experience as an EMS provider preferred
• Effective oral, written, and interpersonal communication skills on telephone, radio, and face to face interaction
• Must have telecommunications experience or have at least one year's experience as an EMS or public safety dispatcher
• Effective customer service skills
• Basic computer skills
• A working understanding of Special Event Dispatching