Special Events Logistics Manager

Job Summary

Live Nation Entertainment is the world's leading live entertainment company, comprising Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Our Concerts Division fosters a fun and upbeat work culture with opportunities for growth and development. For more information, visit www.livenationentertainment.com. If you're passionate, driven, and committed, we'd love to hear from you!

Responsibilities

• I. Essential Functions
• Responsible for execution, servicing and detailing of assigned events once booked by the Special Events Department.
• Provides administrative support and assistance to the Special Events Sales Team.
• Distribution of all internal and external correspondence.
• Maintains all departmental files.
• Aids department team members with Information Systems support.
• Covers operational set-up and break down of events (equipment needs, rental needs, and station set-up).
• Coordinates with Production department on all production aspects needed for an event.
• Liaison between client and LN Team Members throughout Event.
• Maintains a neat, clean, and well-groomed appearance (specific venue standard).
• Conducts Event Pre-Shift with Operations Managers and communicates event specifics at Team Member Pre-Shift.
• Affirms seamless transition for Client from Sales Department to Operations Manager during Event.
• Handles all aspects of the Special Event once the special event order (SEO) has been distributed.
• Client interaction; conducts site inspections and walk-throughs with clients as requested by SM/DOS.
• Assists Sales Manager(s) as requested with special needs by the client.
• Participates in meetings such as the SEO Meeting and Production Meeting.
• II. Accounting Functions
• Processes all deposits and payments in a timely manner.
• Tracks status of payments made for all events with Sales Managers.
• Follows up on all accounts receivable and provides monthly updates to Director of Sales and Business Manager.
• Verifies Deposit / Payments tracking schedules with Sales Manager.
• Ensures proper execution and completion of all post-event paperwork: Party Recap Sheet, Captain’s Report, and Receipts.
• Manages staff hours to ensure we are not exceeding our budget.
• Follows up on all accounts receivable and provides monthly updates to Director of Sales and Business Manager.
• III. Staff Functions
• Maintains supply of digital and print sales kits and collateral materials.
• Updates sales kit inserts and menus as needed.
• Collects and updates digital content for event marketing.
• Generates a competitive analysis report on a quarterly basis.
• Performs special projects as assigned by Director of Sales.
• Distributes final contracted SEO’s to appropriate parties.
• Trains all staff with regards to the proper techniques and etiquette for service.
• Produces weekly banquet summary for all events – includes number of team members and their time to scheduled and verifies staffing was handled by Operations Manager.

Qualifications

• High School Diploma (College Degree preferred).
• Minimum one year in a customer service capacity.
• Working knowledge of computers (Excel, Word, databases).
• Basic Mathematical skills.
• Entry-level knowledge of restaurant and music hall operations, food preparation and restaurant reservation procedures.
• Written and verbal communication skills; time management skills.
• Ability to prioritize and organize and work in a fast-paced, high volume environment.

Skills

• Point of Sales knowledge, preferably MICROS.

Benefits

Equal Employment Opportunity: Live Nation Entertainment is committed to providing equal employment opportunities for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation. We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas.

Pay

The expected compensation for this position is $64,000.00 USD - $80,000.00 USD. Pay is based on a number of factors including market location, qualifications, skills, and experience. Live Nation Entertainment will never request payment or equipment purchases as part of the hiring process. Recruiters will only contact candidates from official Live Nation or affiliated brand email domains.