Special Events Coordinator, Washington County

About the role

The Special Events Coordinator at NorthWest Arkansas Community College (NWACC) is responsible for scheduling meetings, student activities, special events, and community or business events at the NWACC Washington County location. This position also involves responding to room requests, coordinating event logistics, supporting Ad Astra scheduling and reporting, and providing responsive customer service to both internal and external stakeholders.

Responsibilities

• Schedule internal and external non-academic facility use at the Washington County location
• Interpret facility policies and exercise sound judgment when approving or coordinating facility use
• Advise event organizers on resources, coordinate logistics, and communicate event needs to Physical Plant, IT, and Campus Security
• Prepare event contracts, support scheduling system improvements, and recommend process enhancements
• Schedule appointments, provide facility tours, consult with customers on event needs, recommend available resources, and draft customer communications
• Meet customers on event days to confirm setup, assist with IT/AV needs, and coordinate technical support as needed
• Remain available for evening or weekend events as needed; weekly schedules may vary and may include travel to the Bentonville location
• Coordinate event communications, lobby monitor content, and signage in partnership with Marketing and the Washington County team
• Maintain customer databases and Ad Astra records, prepare reports, and collaborate with college departments on special events
• Build and maintain relationships with vendors and external resource providers
• Process customer billing through Workday
• Monitor AV equipment and technology resources
• Train others in safe and proper equipment operations
• Perform related duties as assigned

Requirements

The formal education equivalent of a high school diploma; with at least two years of event or related experience. The formal equivalent of a Bachelor's degree from an accredited institution of higher education is preferred. A broad knowledge of such fields as advanced accounting, marketing, business administration, finance, etc is preferred. The ability to interpret policies, reports, and related documents and respond professionally to complex customer or stakeholder inquiries, plan and prioritize work independently while coordinating related work with others, solve novel, non-recurring, or rapidly changing problems when the approach is not fully defined, maintain extensive contact with diverse public constituencies where sound judgment is essential, use diplomacy, tact, and clear communication to obtain cooperation or approval of actions to be taken, and the ability to perform physical activities including standing, walking, reaching, lifting up to 50 pounds, and occasional climbing and balancing are required.