Special Care Account Representative

Essential Job Functions

• Covers accounts and billing schedules with proper set up procedures
• Performs account research and terminations
• Assists with premium processing, telephone, and customer service as needed
• Delivers excellent customer service to facilities, patients/family, providers, and marketers
• Affixes to customers with all areas of service including: Collection issues, Customer refunds, Account adjustments, Small balance write-offs, Customer reconciliations, Other adjustments
• Updates records based on various reports/mail including: Offset tracker, Deceased reports, Faxes, Mail, Actively supports and complies with all components of the compliance program, including, but not limited to, completion of training and reports of suspected violations of law and Company policy
• Reacts positively to change
• Maintains confidentiality of all information; always abides with HIPAA and PHI guidelines

Minimum Qualifications

• Associate degree or equivalent
• 3-5 years administrative experience
• Advanced working knowledge of Word, Excel, Outlook, Genelco Group Plus
• Strong date entry skills and phone/email etiquette
• Must have excellent organization, analytical and problem-solving skills
• Exhibits strong customer service and follow up skills
• Knowledge of medical billing and collection procedures
• Accounts Receivable knowledge/experience preferred
• Strong attention to detail, goal oriented
• Able to prioritize and manage multiple responsibilities
• Able to work in a fast pace environment