Care Access Representative

Responsibilities

• Ensures excellent customer service by consistently demonstrating a caring, positive, professional, and helpful disposition with all customer relations in a busy, high call volume work environment.
• Mets call quality standards.
• Ensures and verifies key patient information (insurance verification, patient and guarantor demographics, etc.) is current and accurate to ensure patient safety, charging, coding, insurance processing, and billing accuracy.
• Follows patient scheduling established workflows in Epic.
• Answers telephones, directs calls, takes and delivers telephone encounters in Epic.
• Schedules all new and follow-up patient appointments as required for a subset of clinics. Attempts to reschedule cancellations whenever possible.
• Enhances co-worker satisfaction by being self-motivated, a positive communicator, team player, and a willing and approachable resource to other co-workers.
• Actively participates in departmental QA by applying call feedback, making a personal effort to reduce individual errors, and making corrections.
• Completes other administrative work as needed.

Requirements

• High School Diploma or GED
• One (1) years of customer service and/or clerical experience

Other Information

Knowledge/Skills/and Abilities Requirements: Not specified

Legal Employer

NCHEALTH

Entity

Shared Services

Organization Unit

Care Access AC

AC Faculty Physicians Work Type

Full Time

Standard Hours Per Week

40.00

Salary Range

$18.12 - $25.51 per hour (Hiring Range)

Pay Offers Are Determined By

Experience and Internal Equity

Work Type

Remote

Work Schedule

Day

Job Location

US:NC:Chapel Hill

Exempt From Overtime

No