Special Assignment Admin-2

Responsibilities

• Provide clerical support to management and operational functions, including photocopying, filing, faxing, emailing, and answering telephone calls.
• Review, research, and enter data in various systems to support functional areas.
• Compile data and produce regular and ad‑hoc reports for management review.
• Serve as frontline customer service, receiving, solving, and escalating customer inquiries and issues.
• Assist management with Business Control Self‑Assessment (BCSA) audit activities by retrieving data and files for review.
• Manage records tasks such as maintenance, destruction, and inventory.
• Quality Assurance/Loss Prevention:
  • Perform address searches/corrections and ensure packages are in good condition for delivery.
  • Prioritize workflow to maximize same‑day package resolution and ensure proper scan statuses.
  • Inspect and handle hazardous material damages per policy.
  • Account for all loose product according to company policy.
  • Research missing packages to determine root causes of scanning failures and compile disputed delivery information for management.
  • Review and trend loss and damaged claims to identify improperly charged claims and notify management.
• Linehaul:
  • Review and enter Independent Contractor (IC) settlement information into the appropriate system.
  • Enter settlement adjustments as directed.
  • Compile required documentation for Department of Transportation (DOT) files.
  • Verify timely log entry and enter vehicle mileage records, working with ICs and linehaul staff to resolve issues.
  • Track metrics such as IC charge‑back program, complaints, and maintenance compliance; prepare weekly reports for management.
  • Serve as initial contact for IC inquiries regarding settlements, uniforms, decals, etc., routing them to management.
• Perform other duties as assigned.

Requirements

• High School Diploma or GED required.
• Previous clerical or customer service experience preferred.

Qualifications

• General business skills such as typing, data entry, and use of phone, copier, and fax.
• Software proficiency with Microsoft Office and web‑based applications.
• Strong customer service skills to respond professionally to requests.
• Time management, organizational, and multi‑tasking abilities to thrive in a fast‑paced environment while maintaining high attention to detail and accuracy.

Location: Bowling Green, Kentucky.

Schedule

• Part‑time position, 25 hours per week.
• Work at the FedEx location five days a week.
• Peak temporary assignment.