Special Assignment Admin

About the role

Responsible for performing the clerical and administrative functions for any or all hub and station operational areas, including linehaul, records management, quality assurance and customer service. Tends to damaged and incorrectly addressed packages in a timely manner to optimize delivery time. Serves as a customer’s first line of contact for a variety of issues.

Responsibilities

• Provides clerical support to various management and operational functions, including photocopying, filing, faxing, emailing and answering telephone.
• Reviews, researches and/or enters data in various systems to support respective functional area.
• Compiles data and provides various regular and ad‑hoc reports to management for review and determination.
• Serves as frontline customer service to receive, solve and/or escalate customer inquiries and issues.
• Assists management with Business Control Self Assessment (BCSA) audit activity by retrieving data and/or files for review.
• Responsible for records management tasks such as maintenance, destruction and inventory.
• Additional Quality Assurance/Loss Prevention functions: performs address searches/corrections through various sources, ensures packages are in good condition for the customer, prioritizes workflow to maximize same‑day resolution, ensures appropriate scan statuses, inspects and handles hazardous material damages per policy, accounts for loose product per company policy, researches missing packages to understand scanning failures, compiles information on disputed deliveries for management review, reviews and trends loss and damaged claims to identify improperly charged claims and brings to management’s attention.
• Additional Linehaul functions: reviews and enters Independent Contractor (IC) settlement information into appropriate system, enters settlement adjustments as directed, compiles required documentation for DOT‑required files, verifies timely log entry, enters individual vehicle mileage record information, works with ICs and Linehaul staff to rectify issues, tracks metrics (IC charge‑back program, complaints, maintenance compliance) and prepares weekly reports, serves as initial contact for IC inquiries relating to settlement, uniforms, decals, etc., routes to management for resolution.
• Performs other duties as assigned.

Requirements

• High School Diploma or GED required.
• Previous clerical or customer service experience preferred.

Skills

• General business skills: typing, data entry and review; use of phone, copier, and fax.
• Software skills: Microsoft Office and web‑based applications.
• Customer service skills to effectively and professionally respond to requests.
• Time management, organizational and multi‑tasking abilities for a fast‑paced environment, handling various tasks and changing priorities while maintaining high attention to detail and accuracy.

Pay

$17.63 – $22.63 per hour.

Schedule

Five days a week (full‑time) at the FedEx location in Gaithersburg, MD.