Special Assets Relationship Manager

Responsibilities

• Develop and implement strategies for loans moved into the Special Assets Department.
• Work with customers to achieve a desired resolution to mitigate risk and maximize recovery to the bank.
• Manage an ever-changing portfolio of troubled loans and report the status of each client to senior management no less than once per quarter.
• Perform detailed reviews of a client's legal file to understand the bank's rights under the loan documents, including collateral evaluations.
• Meet with customers, attorneys, realtors, auctioneers, appraisers, and other business professionals to resolve troubled assets.
• Understand the financial capacity of the client, including reviewing and understanding financial statements to help determine the client's ability to repay the loan.
• Achieve Collection Goals and other measured targets, including individual Collection Goals, Fee Collection Goals, Delinquency Goals, and Financial Statement Exceptions.
• Work towards Special Assets Department team goals and overall bank credit quality goals such as Charge Offs, Impairment, Delinquencies, Collections, etc.
• Proactively seek coaching to develop skills necessary to work within Special Assets; share knowledge and best practices to enhance the team's skills and performance.
• Communicate with Impact, tact, and balance, handling difficult situations with clients in a balanced, sensitive, respectful, courteous, and professional manner.

Qualifications and Education Requirements

• Minimum three (3) years in commercial lending/commercial workout experience or collections.
• Strong creative thinking and negotiation skills with sound decision-making capabilities.
• Strong organization skills.
• Refined verbal and written communication skills.
• Ability to meet strict deadlines.
• Ability to handle complex periodic internal reporting requirements.
• Ability to handle multiple and complex relationships in various stages of collection and recovery simultaneously.