Special Accounts Representative

Position Summary

Oversees and ensures accurate tracking, quoting, negotiation, and contractual compliance for specialized service offerings and premium products.

Major Tasks And Responsibilities

• Oversees and resolves complex customer service requests through written, verbal, and digital communication channels.
• Provides performance insights by preparing and delivering regular customer performance reports to support retention and satisfaction.
• Engages and resolves freight bill disputes by negotiating equitable solutions with customers and internal teams.
• Assists customers with escalated service issues by analyzing, correcting, and preventing service performance deficiencies.
• Communicates with stakeholders to ensure customers receive required services.
• Implements proactive solutions to address potential service level issues and prevent recurring incidents.
• Prepares corrective action reports for customers and leadership to document and resolve service defects.
• Participates in process improvement initiatives to enhance service quality and operational efficiency.

Preferred Qualifications

• High school diploma or GED.
• 2+ years of customer service or transportation operations experience.
• Proficiency in Microsoft Office and AS400.

Pay

$18.14 - $20.81 per hour, based on experience