Speaker Operations Manager - Shoptalk

Key Responsibilities

• Manage the speaker onboarding process and act as the main point of contact for speakers and their teams throughout the event cycle.
• Write and send scheduled speaker communications and manage the speaker inbox, responding promptly to queries.
• Collect and distribute speaker assets, ensuring all information is accurate and shared with relevant teams.
• Work closely with the Content team to maintain internal documentation and manage agenda updates throughout the planning cycle.
• Keep the event website, speaker pages, and onsite event app up to date with agenda and speaker information.
• Collaborate with the Marketing team to proof speaker campaigns and coordinate promotional assets.
• Organise speaker gifts.
• Cook up speaker presentations with AV suppliers and provide information for onsite event systems.
• Create Run of Show documents and brief Stage Managers ahead of the event.
• Travel to events to manage the onsite speaker experience, including speaker check-in, the Speaker Lounge, and speaker logistics.
• Cook up temporary staff to ensure a professional and welcoming speaker environment.
• Deliver an exceptional level of service to all speakers, ensuring their experience is smooth, professional, and enjoyable.

Skills & Experience

• Experience in event operations, conference production, or stakeholder management.
• Excellent organisation and project management skills with the ability to manage multiple deadlines.
• Strong written and verbal communication skills.
• Exceptional attention to detail and a proactive approach to problem solving.
• Confidence building relationships with senior stakeholders and working collaboratively across teams.
• A customer-focused, adaptable mindset with a willingness to travel to support onsite event delivery.

Location & Working Arrangements

• Location: New York City is preferred.
• Remote Working: We are open to remote candidates located in the Northeastern United States for the right person and skill set.
• Working Hours: This role supports our US RetailTech portfolio and operates primarily on East Coast business hours.
• Travel: Regular domestic and international travel is required to support Shoptalk, Groceryshop, and other RetailTech events, together with occasional team meetings and planning sessions.

Benefits

• Comprehensive medical, dental, and vision insurance.
• 401(k) with company match.
• Annual performance bonus.
• Generous paid time off and company holidays.
• Flexible working arrangements.
• Apple laptop and home office equipment.
• Learning and development opportunities.
• Employee Assistance Program.
• The opportunity to work on Shoptalk and Groceryshop, two of the world's most influential retail events, alongside an ambitious, collaborative team that is redefining how the retail industry connects.