Sparrow General Manager

About the role

The Dalmar & Element Hotel in downtown Fort Lauderdale is seeking an energetic and professional Sparrow General Manager to lead their vibrant team at Sparrow Rooftop. The position involves overseeing daily operations, maximizing profitability, maintaining guest satisfaction, and managing staff effectively.

Responsibilities

• Provide daily event oversight to Sparrow’s operation, guests, and staff.
• Maximize company profitability with a target margin of 20%; establish and monitor financial controls; facilitate deposits and payroll to Company.
• Develop and implement strategies to increase year over year sales.
• Maintain patron satisfaction by monitoring, evaluating, and auditing food, beverage, and service offerings; build relationships with preferred patrons; maintain good community relations.
• Schedule the team effectively, taking into account peaks and valleys in service and schedules accordingly.
• Ensure nightly reports are sent out each evening – respond to all immediate action items noted in reports.
• Supervise order taking and delivery to guests in safe and efficient compliance with policies and procedures, brand standards, and federal, state and local regulations.
• Supervise guest checks and payment collection in compliance with cash handling, credit card transactions, room charge processing, and accounting policies and procedures.
• Supervise and provide oversight to the floor staff to insure the highest quality of guest service is achieved.
• Maintain effective communication with GM of Hotel, Director of Food & Beverage, Chef and Culinary team members, Head Bartenders, Food & Beverage Leaders, and all staff.
• Ensure nightly reports are sent out each evening – respond to all immediate action items noted in reports.
• Ensure highest standards of quality control. If you would not eat nor drink it, do not serve it unless to the hotel standards.
• Promptly report emergencies, accidents, injuries, missing articles, damage, engineering items and safety hazards to management.
• Report any deviations from policies, procedures, brand standards and regulations to management.
• Comply with all guest service basics such as uniforms, name tags and proper guest greeting.
• Ensure maintenance problems are promptly reported through proper channels.
• Practice safe work habits and comply with sanitary, safety, security and emergency procedures.
• Write shift reports including reports on any incidents of theft, accidents or injuries when assigned.
• Respond to guest requests, concerns and problems to ensure guest satisfaction.
• Report any incidents of guest dissatisfaction or other matters of significance to manager so that corrective measures may be taken.
• Perform special projects and other responsibilities as assigned.
• Participate in task forces and committees as requested.
• Ensure maintenance problems are promptly reported through proper channels.
• Practice safe work habits and comply with sanitary, safety, security and emergency procedures.
• Write shift reports including reports on any incidents of theft, accidents or injuries when assigned.
• Respond to guest requests, concerns and problems to ensure guest satisfaction.
• Report any incidents of guest dissatisfaction or other matters of significance to manager so that corrective measures may be taken.

Requirements

• Two- or Four-year college degree in Business or Hospitality Management preferred, or five or more years of related hospitality experience.
• Familiarity with hospitality industry practices.
• Education in hotel/restaurant management or related major preferred.
• Ability to effectively and efficiently supervise staff, daily operations and resolve operational problems in compliance with policies and procedures.
• Ability to appropriately interview, hire, schedule, motivate, train, monitor, and address staff performance.
• Ability to multi-task when involved in floor management.
• Knowledge of and ability to follow proper food and beverage ordering, handling, transportation, and service.
• Ability to understand and comply with federal, state and local serving guidelines.
• Ability to timely compile facts/figures, identify, investigate and resolve matters.
• Attention to details, good organizational skills and efficient time management.
• Ability to follow an appropriate course of action based on policies and procedures.
• Ability to operate a computer, phone and other office equipment.
• Familiarity with Aloha POS system and payroll processes preferred.
• Attention to details, good organizational skills and efficient time management.
• Ability to follow an appropriate course of action based on policies and procedures.
• Ability to work in a fast-paced environment, sometimes under pressure, while simultaneously handling competing and changing priorities.

Qualifications

• Must be able to work varying schedules based on business demand.
• Must have a professional and positive attitude and actions when communicating with guests and associates.

Skills

• Effective communication skills.
• Leadership and supervisory skills.
• Time management and organizational skills.
• Problem-solving and decision-making abilities.
• Customer service skills.
• Computer proficiency.

Benefits

• Competitive Salary
• Paid Time Off
• Medical, Dental, Vision health insurance
• Robust supplemental insurance for Life, AD&D, Pets, legal and more
• Wellness programs for mental, physical, and financial wellness
• Hotel and travel discounts
• Generous retirement/401k benefits
• Education and professional development
• Employee lunches and recognition programs

Pay

Competitive Salary

Schedule

Varying schedules based on business demand.