Spare & Break-Fix Inventory Technician
Empower AI gives federal agency leaders the tools to elevate the potential of their workforce with a direct path for meaningful transformation. Headquartered in Reston, Va., Empower AI leverages three decades of experience solving complex challenges in Health, Defense, and Civilian missions. Our proven Empower AI Platform® provides a practical, sustainable path for clients to achieve transformation that is true to who they are, what they do, and how they work, with the resources they have. The result is a government workforce that is exponentially more creative and productive.
Empower AI is proud to be recognized as a 2024 Military Friendly Employer by Viqtory, the publisher of G.I. Jobs. This designation reflects the company’s commitment to hiring and supporting active-duty and veteran employees.
Responsibilities
- Maintain an inventory of spare equipment and components as replacements to ensure Continuity of Operations (COOP) when hardware failure occurs of IT equipment anywhere within the global customer IT enterprise environment.
- Maintain quantities of break-fix computers and components (desktops, laptops, monitors, hard disks, power supplies, mice, keyboards) to meet established SLAs.
- Set up compatible replacement hardware of equal or better performance upon receipt of a hardware failure based on the priority of the service desk request.
- Track the delivery status of items sent out for repair to manufacturers.
- Assist in the management of all packaging and shipping processes for IT equipment, including shipments to remote and challenging overseas locations, adhering to customer standards.
Requirements
- 2+ years of relevant experience
- Associate's degree or equivalent experience
- Secret Security Clearance
Qualifications
Preferred Requirements:
- CompTIA Sec+ certification
- ITIL 4 Foundation Certification(s)
Skills
Physical Requirements
- Sitting for long periods
- Standing for long periods
- Ambulate throughout an office and between several buildings
- Stoop, kneel, crouch, or crawl as required
- Repeatedly lift and carry weight up to 40 pounds
- Travel by land or air transportation (10%)
Pay
Pay Band Min USD $22.22/Yr. – Pay Band Max USD $33.34/Yr.