Spanish Speaking Front Desk Coordinator

Health Plus Management is seeking a Spanish-speaking, energetic, patient-centric, and detail-oriented Front Desk Coordinator to support daily office operations and ensure a welcoming experience for patients.

Responsibilities

• Greet patients warmly and ensure they feel welcome from the moment they arrive.
• Answer incoming calls, take messages, and conduct patient outreach in a courteous and professional manner.
• Obtain, file, and manage patient charts while assisting patients as needed.
• Maintain daily office operations by following standard procedures and guidelines.
• Support team efforts by smoothly transitioning into various roles as required.
• Protect patient privacy by maintaining confidentiality of personal information (HIPAA compliant).
• Navigate NextGen to access and provide patient information.
• Maintain compliance by confirming patient appointments via phone.
• Respond to inquiries, resolve issues, collect copays, and schedule appointments.
• Perform opening and closing office procedures as needed.
• Assist in comforting patients and maintaining the reception area.
• Handle other administrative tasks as assigned.

Requirements

• 1+ years of relevant medical administrative experience (preferred).
• Experience with medical insurance/verification is a plus.
• Knowledge of medical terminology and procedures, with the ability to converse confidently with patients and referring doctors about treatment (preferred).
• Experience with EMR systems (preferred).
• Strong computer skills, including proficiency in Microsoft Word and Excel.
• Bilingual (English/Spanish) required.

Skills

• Excellent verbal and written communication.
• Commitment to delivering outstanding customer service and ensuring a great patient experience.
• Exceptional organizational and time-management skills, with the ability to multitask effectively.
• Adaptability and flexibility in a fast-paced environment.
• Strong problem-solving ability and aptitude.
• Outcome-focused with the ability to work under pressure.
• Solution-oriented mindset with a strong sense of urgency.

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer.
• Ability to lift up to 25 pounds at times.

Schedule

• Part-time: Tuesday 9:00 AM – 6:30 PM, Wednesday 10:00 AM – 3:00 PM, Thursday 9:00 AM – 6:30 PM.

Pay

$17–18/hour.