Spanish-Speaking Banking Service Representative

About the role

MCI is seeking a Spanish-Speaking Banking Service Representative to support inbound and outbound service projects for our Financial Services clients. This is an experienced-level position offering paid training, competitive compensation, full benefits, and multiple scheduling options.

Responsibilities

• Handle inbound calls, emails, and live chats with professionalism and empathy.
• Provide accurate information about banking products, services, and processes.
• Resolve customer issues and disputes efficiently, ensuring first-call resolution.
• Escalate complex inquiries to appropriate teams or management when necessary.
• Maintain detailed and accurate CRM records of customer interactions.
• Follow client-specific procedures for handling financial inquiries and transactions.
• Protect sensitive customer data and comply with privacy regulations.
• Use internal systems and knowledge bases to support customer needs.
• Stay current with training materials, system updates, and policy changes.
• Meet attendance, performance, and training requirements.

Qualifications

• Must be 18 years or older.
• High school diploma or equivalent.
• Minimum 3 years of experience in a call center environment.
• Minimum 1 year of experience in a customer service role.
• Fluent in English with excellent written and verbal communication skills.
• Typing speed of 30–45 WPM with high accuracy.
• Ability to multitask across multiple systems and screens while engaging with customers.
• Familiarity with Windows PC applications and ability to learn new systems.
• Basic proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook, SharePoint).
• Strong organizational skills and attention to detail.
• Customer-first mindset: empathetic, patient, and solution-oriented.
• Reliable and punctual with a strong work ethic.
• Ability to thrive in a fast-paced, dynamic environment.
• Sound judgment in handling account inquiries and resolution paths.