Spanish Language Liaison (Greenville)

Job Summary Under the direct supervision of the Site Manager or Practice Manager, the Spanish Language Liaison is responsible for assisting Spanish speaking patients with appointments, non-clinical customer service interactions with the lab and pharmacy, and general assistance to the Practice Manager or Site Manager. The Spanish Language Liaison is not a medical interpreter, and this employee is not qualified for nor should they be asked to assist anyone with medical interpretation. The Spanish Language Liaison interacts with patients/visitors in a courteous, appropriate, respectful manner at all times. This position performs the following duties in accordance with the established policy and procedures of New Horizon Family Health Services to assist Spanish-speaking patients. DUTIES PERFORMED Offers general assistance to employees and patients through facilitating communication in SpanishRefers employees or patients to a medical interpreter to assist with any medical interpretationScreens voicemails or incoming telephone calls, takes messages, transfers calls, or records received information accurately and distributes messages to the appropriate person in a timely manner.Assists with efficient patient flow by navigating patients to the appropriate location.Assists PSRs during the check-in process for Spanish speaking patientsSchedules appointments, makes patient appointment reminder calls, and retrieves medical records, as needed. Assists with non-clinical customer service interactions with the lab and pharmacyNotifies members of management of suspicious activity observed in or around Center property.Maintains a neat/well-organized work area. Performs any other duties as assigned by the Site Manager / Practice Manager, NCSSD, CMO, CEO or designee in their absence. Qualifications Education Required:A minimum of high school diploma or GED equivalentProficiency in oral and written Spanish and English language skills Experience Preferred:two (2) years of experience in a medical office, andworking knowledge of Electronic Health Records (EHR) Required Must have a working knowledge of computer programs and professional construction of sentences in Spanish and EnglishHas ability to speak and communicate effectively with co-workers, patients and the public.Must have the physical capacity to perform required tasks.Has pleasant personality, pleasing, professional appearance and disposition. Benefits And Perks New Horizon Family Health Services offers a robust and comprehensive benefit package to full time employees. Automatic:Annual Leave Sick leaveUp to 12 Paid Holidays plus your birthdayEligibility for 2 annual bonuses after 1 year of employment when defined eligibility criteria are metContinuing education courses through SC AHECVarious employee discounts. I.e., Verizon, AT&T, YMCA, etc.Eligibility for the Public Service Loan Forgiveness (PSLF) ProgramOptional:Medical (PEBA State Health Plan), Dental and Vision benefitsFlexible Spending and Health Savings AccountsVoluntary Life InsuranceShort Term Disability and Long Term DisabilityAccident and Critical Illness Coverage403 (b) Retirement Plan, with up to 4% employer match after the first year of employment Mission Our Mission is to provide quality, affordable, compassionate patient-centered health care to improve the health of the communities we serve. Our Vision is that our community will be one of the healthiest in the Nation. Superior patient care is the hallmark of NHFHS. ICARE Values The ICARE values of New Horizon Family Health Services guide our employees toward achieving the mission of our company and our vision for our community. Our values stand for Integrity, Collaborations, Accountability, Respect, and Enrichment. Community Greenville, South Carolina is the perfect place to live, work, and play. Greenville is surrounded by mountains, lakes, hiking & biking trails, as well as recreational activities including golf, tennis, water sports, cultural performances and more. Geographically located between Atlanta, GA and Charlotte, NC, with beaches just 3.5 to 4 hours away. We are an Equal Opportunity Employer.