Spanish Healthcare Interpreter I

About the role

The Healthcare Interpreter ensures equal access for all by serving as the linguistic and cultural intermediary of the healthcare encounter. This position will be flexible and may require 1st, 2nd, or 3rd shift on any day of the week, including weekends and holidays.

Responsibilities

• Proactively responds to requests for language access in a healthcare setting.
• This includes but is not limited to: In-person interpreting, telephone interpreting, video interpreting, basic translation.
• Leverages the use of technology, as needed, to deliver services in a variety of different modalities.
• Troubleshoots basic application issues with software and customer as needed.
• Maintains relationships with internal customers and makes key decisions regarding appropriate interpreter modalities.
• Strives to contain costs at all times and leverages vendor relationships as needed.
• Interprets information regarding the patient's and family's healthcare needs.
• Serves as a conduit to interpret as accurately and concisely as possible while considering cultural implications and idiomatic language differences.
• Acts as a cultural broker by educating caregivers on the understanding of patient's culture in relationship to healthcare.
• Fully abides by the healthcare system's professional conduct standards, executes job duties in an ethical manner, and follows national practice standards.
• Translates basic written information as needed and within department guidelines.
• Serves as a cultural mediator and educate customers appropriately.

Requirements

• High school diploma required. Bachelor's degree preferred.
• 1-year related experience required. Knowledge of medical terminology and prior experience in a healthcare setting is required.
• National medical interpreter certification preferred.
• Demonstrated knowledge of oral/written language pair competency by successfully completing an Interpreter Language Assessment required.
• Competition of 40-hour Medical Interpretation Training Program within 1 year of hire required.

Qualifications

• Knowledge of medical terminology and prior experience in a healthcare setting is required.
• National medical interpreter certification preferred.
• Demonstrated knowledge of oral/written language pair competency by successfully completing an Interpreter Language Assessment required.
• Competition of 40-hour Medical Interpretation Training Program within 1 year of hire required.

Skills

• Excellent verbal and written communication skills.
• Ability to maintain confidentiality.
• Strong organizational and multitasking skills.
• Ability to work independently and as part of a team.
• Ability to troubleshoot and resolve technical issues.
• Understanding of healthcare systems and terminology.
• Ability to adapt to changing situations and priorities.

Benefits

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:

• Compensation
• Premium pay such as shift, on call, and more based on a teammate's job
• Incentive pay for select positions
• Opportunity for annual increases based on performance
• Benefits and More

Pay

Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training.

Schedule

This position will be flexible and may require 1st, 2nd, or 3rd shift on any day of the week, including weekends and holidays.