Spanish Bilingual Remote Customer Service Representative

About the role

Vimo is seeking Remote Customer Service Representatives to join their dynamic team. Despite current challenges, Vimo remains committed to providing exceptional customer service and supporting millions of consumers in making informed health insurance decisions.

Responsibilities

• Deliver the highest level of customer service experience consistently
• Manage customer accounts and provide technical support
• Interpret and follow defined procedures and policies
• Apply data entry skills as needed
• Respond to online chat inquiries
• Problem-solve creatively
• Manage time and tasks effectively
• Pass required exams for certification
• Adhere to regulated communication guidelines

Requirements

• Must be 18 years of age or older
• Background check and drug test must be completed within 3 days
• Dedicated, private, and secure workspace required
• A personal device with a functioning camera is required during the Training Period
• Full attendance for a 3-week paid Training period is mandatory
• A minimum Internet Speed of 100 mb/s with ethernet is required
• Cable/Fiber Broadband Internet with a hard-wired ethernet connection is required
• Mobile internet service providers and satellite connections are not compatible
• Wi-Fi internet access or Wi-Fi adapters/extenders are not compatible

Qualifications

• Essential responsibilities include inbound/outbound calls, application data entry, and online chat inquiries
• Extensive self-study, training, and testing are required for certification
• Must have moderate to advanced computer skills and high comfort with learning new technology
• Excellent verbal and written communication skills are necessary
• Self-motivation and success-driven attitude are preferred

What We Offer

• Paid training
• Full-time or seasonal role
• Performance and attendance-based incentives, in addition to the base pay
• The convenience of working from home
• A collaborative and supportive team environment
• 401K match
• Individual coverage HRA (ICHRA)
• Paid time off (PTO)

Preferred Experience

• Previous experience in customer support or technical support roles
• Experience with Group and/or Individual health insurance, or the Affordable Care Act
• Experience in a Call Center
• Familiarity with CRM systems and practices
• Spanish proficiency is a plus