Spanish Bilingual Remote Customer Service Representative

About the role

We are hiring Remote Customer Service Representatives to join our elite teams at Vimo. Despite the challenges we face, Vimo is committed to building a positive and supportive remote work environment.

Responsibilities

• Deliver the highest level of customer service experience consistently
• Manage customer accounts and provide technical support
• Interpret and follow defined procedures and policies
• Apply data entry skills as needed
• Respond to online chat inquiries
• Problem-solve creatively
• Manage time and tasks effectively
• Pass relevant exams and certifications
• Adhere to regulated guidelines for communications

Requirements

• 18 years of age or older
• Complete background check and drug test within 3 days
• Dedicated, private, and secure workspace
• Personal device with functioning camera required for the Training Period
• Committed to full attendance for paid 3-week Training period
• Minimum Internet Speed of 100 mb/s with ethernet
• Cable/Fiber Broadband Internet with a hard-wired ethernet connection is required
• Not compatible with mobile internet service providers and/or satellites
• Not compatible with Wi-Fi internet access or Wi-Fi adapters/extenders

Qualifications

• Essential: Moderate to Advanced computer skills, high level of comfort learning new technology, high level of professionalism, excellent verbal and written communication skills, self-motivated and success-driven
• Preferred: Previous experience in customer support or technical support role, previous experience with Group and/or Individual health insurance, or the Affordable Care Act, familiarity with CRM systems and practices, Spanish Bilingual

Benefits

• Paid Training
• Full-Time, Seasonal role
• Performance and attendance-based incentives, in addition to the base pay
• The convenience of working from home
• Collaborative and supportive team environment
• 401K Match
• Individual Coverage HRA (ICHRA)
• Paid time off (PTO)