Spanish Bilingual Remote Customer Service Representative

About the role

We are hiring Remote Customer Service Representatives to join our elite teams at Vimo. Despite current challenges, we are committed to building a positive and supportive remote work environment.

Responsibilities

• Deliver the highest level of customer service experience consistently
• Manage customer accounts and provide technical support
• Online chat inquiries as assigned
• Interpret and follow defined procedures and policies
• Create and implement creative solutions to problems
• Flexibly manage tasks and prioritize responsibilities
• Self-study and pass required exams for certification
• Adhere to regulated guidelines for communications via all channels

Requirements

• 18 years of age or older
• Complete background check and drug test within 3 days
• Dedicated, private, and secure workspace
• Personal device with functioning camera required for the Training Period
• Committed to full attendance for paid 3-week Training period
• Minimum Internet Speed of 100 mb/s with ethernet
• Cable/Fiber Broadband Internet with a hard-wired ethernet connection is required
• Not compatible with mobile internet service providers and/or satellites
• Not compatible with Wi-Fi internet access or Wi-Fi adapters/extenders

Qualifications

• Moderate to Advanced computer skills
• High level of comfort learning new technology
• High level of professionalism
• Excellent verbal and written communication skills
• Comfortable working from home
• Self-motivated and success-driven

Skills

• Essential: Inbound/Outbound Calls, Application Data Entry, Online chat inquiries, Interpret and follow defined procedures and policies, Creative problem-solving skills, Flexibility and adaptability to changing projects and updates, Time and task management (multitasking and task prioritization)

Benefits

• Paid Training
• Full-Time, Seasonal role
• Performance and attendance-based incentives, in addition to the base pay
• The convenience of working from home
• Collaborative and supportive team environment
• 401K Match
• Individual Coverage HRA (ICHRA)
• Paid time off (PTO)