Spanish Bilingual Operations Quality Control Administrator

Requirements

The Operations Quality Control Administrator is responsible for performing quality control assessments for both the Call Center and E&E operations. This opportunity allows the candidate to determine their work arrangement. If onsite arrangement is selected, you must work onsite 100% of the time at your assigned office location. If remote arrangement is selected, you must reside within 100 miles of Albany, Rochester or NYC, NY, and work remotely 100% of the time.

Essential Duties and Responsibilities

• Participate in the requirement gathering process.
• Develop and execute User Acceptance Testing scripts, and support operations to ensure contractual standards are met.
• Document and gather high-level business requirements and communicate requirements to business analysts, IT, and the business operation.
• Provide recommendations to management to ensure that productivity goals are met while containing costs.
• Document issues for management review.
• Work with training and SOP teams to update materials based on system changes.
• Create test plans and document end to end business test scenarios.
• Execute test scenarios to determine if defects exist.
• Document defects and provide supporting information to facilitate defect correction and validation.
• Conduct research and audits to determine if the system results are correct.
• Create user documentation and flow charts as needed.
• Determine the impact of defects and establish ways to effectively mitigate risks associated with software defects/manual workarounds.
• Interface with the IT organization to explain defects.
• Provide software demos and presentations to internal and external customers.
• Plan and manage small projects and communicate results.
• Manage or support system or operational process audits.

Minimum Requirements

• A high school diploma or equivalent with 4+ years of experience, or an associate degree with 2+ years' experience.
• Bilingual proficiency in Spanish or Haitian Creole.
• Additional training or education in area of specialization.
• Jurisdictional requirements: NYSOH CSSIII, CSSIV, Team Lead, ARU, Task Admin, QA Coordinator, MECM CRR or at least 5 years of experience in one of these roles ending within the last year.
• Must be able to read, write and translate fluently in English and Spanish.
• Must reside in New York; within a 100 mile radius of Albany, Rochester or New York, NY.
• Must be willing and able to work a shift between 8:00am-5:00pm EST Monday-Friday.
• Home Office Requirements: Internet speed of 20mbps or higher required (you can test this by going to www.speedtest.net); Connectivity to the internet via either Wi-Fi or Category 5 or 6 ethernet patch cable to the home router.
• Must currently and permanently reside in the Continental US.