Spanish Bilingual CS/Retention Agent (Fully Remote) - Hourly Rate plus Commissions & Incentives

Key Responsibilities

• Engage with customers professionally, courteously, and energetically, addressing inquiries and requests.
• Educate customers on our products and their benefits, providing tailored information.
• Apply skills and advanced strategies to transform cancellation requests into sales and retention opportunities, boosting revenue.
• Creatively customize offers according to each customer's needs.

Skills And Competencies

• 2-3 years of experience in customer service, sales, or retention.
• Excellent interpersonal, written, verbal, and active listening skills.
• Strong computer skills, including 30+ WPM typing and the ability to navigate multiple programs.
• Detail-oriented, adaptable, and flexible in a changing environment.
• Empathetic, diplomatic, and able to exercise sound judgment.
• Positive, personable, and genuinely interested in others' well-being.
• Comfortable in a fast-paced, inbound call center environment.
• Adept at multitasking, prioritizing, and problem-solving.
• Reliable, committed, and receptive to coaching and feedback.
• Driven, patient, and able to work independently or as part of a team.
• Focused on achieving monthly goals and delivering excellent customer service.
• Skilled at resolving billing issues and explaining procedures.

Minimum Technical Requirements

• A desktop or laptop with Windows 10 Version 21H1 or higher.
• It should have at least 8 GB memory and a 9th Gen Intel Core i3 or comparable AMD processor.
• A dedicated Ethernet or LAN connection for stable internet access.
• High-speed internet with a minimum of 100 Mbps speed, preferably a Fiber connection.
• (Or willing to upgrade to 100mbps)
• A noise-cancelling headset with a microphone to ensure clear audio communication.
• A quiet, dedicated workspace that's free from interruptions.
• Up-to-date antivirus and security software to protect sensitive information.
• A webcam for video meetings.
• Access to a reliable power source and backup for uninterrupted work.

Additional Information

• Permanent work-from-home, remote role.
• Independent Contractor Agreement.
• Full-time, 40 hours per week.
• Starts ASAP.
• Paid training program (earn while you learn).
• Daily 1-hour paid meal break.
• Supportive mentoring and coaching.
• Welcoming, rewarding environment.
• $5-$7 USD Base pay plus commissions and bonus structure.
• Weekly pay via WisePaid.
• U.S. public holidays.