Bilingual Client Retention Specialist

About the role

The Bilingual Client Retention Specialist will play a key role in supporting our customer success efforts. This position requires strong communication skills and the ability to work effectively with bilingual clients.

Responsibilities

• Engage with clients to understand their needs and provide solutions
• Develop and maintain positive relationships with clients through regular check-ins and proactive outreach
• Collaborate with cross-functional teams to ensure client satisfaction and retention
• Handle escalations and resolve issues in a timely manner
• Conduct research and gather feedback from clients to improve our services

Requirements

• Bilingual in English and Spanish
• At least 2 years of experience in customer service or related field
• Strong communication and interpersonal skills
• Ability to work independently and manage multiple tasks simultaneously
• Proficiency in Microsoft Office Suite

Qualifications

• Passionate about providing excellent customer service
• Ability to handle sensitive and confidential information with discretion
• Experience working with AI tools and technology

Skills

• Excellent written and verbal communication skills
• Problem-solving and analytical skills
• Customer service orientation
• Ability to work in a fast-paced environment

Benefits

• Flexible remote work schedule
• Competitive compensation package
• Professional development opportunities
• Health and wellness benefits

Pay

Compensation is commensurate with experience.

Schedule

Flexible remote work schedule.