Bilingual Client Success Specialist

About the role

At GreenPath, we believe in empowering people to lead financially healthy lives. As a Client Success Specialist (CSS), you’ll be the heart of our mission—supporting clients enrolled in our Debt Management Program and helping them achieve their financial goals.

Responsibilities

• Provide top-tier support via phone to clients on our Debt Management Program.
• Taking back-to-back calls in a call center environment.
• Support client accounts and ensure seamless account management.
• Manage proposals, payments, deposits, and creditor communications.
• Proactively review client accounts to identify and resolve issues.
• Maintain accurate records and ensure compliance with state regulations.
• Collaborate across departments to ensure seamless client experience.
• Encourage and motivate clients throughout their financial journey.

Requirements

• Bilingual (English/Spanish) preferred, but not required.
• 2–3 years of customer service experience (call center preferred).
• A strong sense of professionalism is essential when supporting clients through sensitive financial situations.
• Strong communication skills—empathetic, professional, and clear.
• Tech-savvy with experience in Windows-based systems and CRM tools.
• Comfort with numbers and basic financial calculations, including reviewing credit card statements, due dates, and payment schedules.

Qualifications

• Remote Work From Home Requirements: A private, enclosed room with a door. Hard-wired internet connection (ethernet required) and standard broadband internet. Security camera in addition to standard computer setup.
• Home environment must support productivity; remote work is not a replacement for caregiving.
• Internet Requirements: Standard Broadband Internet 200 Mbps minimum for a single-person residence, 400 Mbps minimum for residences with 2+ people.

Benefits

Work Schedule: Monday through Friday. Four days per week are scheduled from 9:00 AM – 6:00 PM local time, with one fixed late shift from 11:00 AM – 8:00 PM. Must be comfortable working in a structured, performance-driven environment.

Schedule

• Work Schedule: Monday through Friday.
• Four days per week are scheduled from 9:00 AM – 6:00 PM local time.
• One late night shift is required each week.
• The late night shift is typically 10 AM - 7 PM or 11 AM - 8 PM.

Pay

Competitive compensation and benefits.