Spanish and English Speaking Customer Service - 2nd Shift

About the role

Our bilingual Customer Service Specialist supports QVC, and help answer our inbound Spanish and English customer calls. Working from home, our Specialists not only assist customers by problem-solving and de-escalating unique situations but also promote products and improve sales while maintaining a high-paced call volume.

Where You'll Work

This role is remote; job seekers must reside in North Carolina or an approved QVC state to be considered. You will work from home.

What You'll Do

• Handle a high volume of inbound customer inquiries in Spanish and English.
• Offer additional products on each customer interaction.
• Assist customers with questions while personalizing the experience for each caller.
• Calls may include confirming refunds, taking payments, placing orders, and analyzing account data.
• Report to an assigned Customer Service Supervisor.
• Work a set full-time schedule; schedules are not Monday–Friday.
• Set work schedule includes a weekend shift each week.

What You'll Bring

• Provide a distraction-free work from home environment.
• 12 months or more of customer service experience.
• Learn and work in a virtual environment.
• Communicate with a variety of styles.
• Navigate multiple systems and screens.
• Provide your own Microsoft 11 computer and additional required equipment following QVC computer system requirements.
• Troubleshoot own technical problems (partner with IT when needed).
• Available to work weekends, holidays, and additional hours.

Benefits

• Competitive compensation
• Paid time off
• Employee assistance program
• Parental leave
• Paid volunteer hours
• Amazing company discounts
• Health care benefits starting on day 1
• 401(k)
• Tuition reimbursement

Pay

$15.00 per hour, plus $0.60 bilingual differential. Additional shift differential and incentives where applicable.