Spa Therapist (Part-Time/On-Call)

About the role

Four Seasons Hotel New Orleans is seeking an on-call massage therapist. This position involves performing body treatments according to Four Seasons protocols, accommodating guest requests, and ensuring a clean and well-stocked treatment area.

Responsibilities

• Set-up and maintain Spa including refreshments in pre-treatment and treatment areas.
• Handle all guest interactions with the highest level of hospitality and professionalism; accommodate special requests whenever possible; resolve customer complaints; assist customers in all inquiries in connection with Spa services.
• Absorb guests to their appointments as they relate to Spa services.
• Ensure an adequate supply of all guest supplies and amenities within the treatment room and lounges and ensure immaculate presentation of these items.
• Ensure treatment rooms are fully stocked with linen and supplies at all times.
• Maintain clean work areas in Spa Dispensary and Staff Room.
• Appropriately utilize reservation systems, maintenance records, and Guest Experience database as vehicles of communication to ensure guest satisfaction with all services provided.
• Adhere to Four Seasons standards and massage and body treatment sequences of service.
• Properly prepare, operate, and clean/sanitize all equipment in the treatment rooms and Spa areas.
• Ensure compliance of daily and opening/closing checklists by walking and ensuring all areas of treatment rooms are well maintained, stocked, and cleaned to ensure high quality presentation and repair of all equipment.
• Work harmoniously and professionally with co-workers and supervisors.

Requirements

• 1-2 years' experience in a luxury spa environment or equivalent is preferred.
• Massage license is current as per state law.
• CPR, First Aid Certified preferred.

Qualifications

• This position is physical by nature and requires candidates to meet all of the essential functions of this position.
• Fluency in reading, writing and spoken English is required.

Benefits

• Competitive Salary and wages.
• Excellent Training and Development opportunities.
• Employee Discount for stays at any Four Seasons worldwide.
• Complimentary Dry Cleaning for Employee Uniforms.
• Complimentary Employee Meals.

Schedule & Hours

We are seeking candidates who are able to work part-time or on-call. Candidates must be able to work mornings, nights, weekends, and holidays.