Spa Technician
Job Description
The Spa Technician will provide consistent professional massage and body treatments in accordance with spa protocols and accepted certification practices. The person in this position must be able to roll their sleeves up and assist our teams when needed, living our “ONE TEAM. ONE VISION.” philosophy. This person must also provide innovative ways that align with our mission to be the best, most respected hotel company in America.
The job is simple:
- Focus on ways to promote and engage in internal growth programs.
- Continuously exemplify and live by our Culture.
- Maintain a clean, safe, fully stocked and well-organized work area.
- Ensure an environment in which high standards of comfort, service, and quality exist for our guests.
- Be on time for your shift, prompt with each appointment and perform services within the appropriate time allotted for the service.
- Responds promptly to guest requests, complaints or inquiries professionally, courteously and promptly reporting to a supervisor if needed.
- Provide consistent professional massage and body treatments in accordance with spa protocols and accepted certification practices.
- Properly open and close each shift according to Standard Operating Procedures and Spa protocols.
- Properly care for equipment, using proper sanitation and use proper amounts of product to assist with cost controls.
- Provide accurate and detailed descriptions of spa treatments, packages, services, treatment contraindications, facility features and hours of operation.
- Have complete knowledge and understanding of all services and products offered.
- Perform prep work, properly clean and restock room as required.
- Actively promote the spa, treatments, services, sessions, and retail, as well as programs, promotions and/or discounts available in the Spa or on property.
- Avoid lifting and carrying more than 30 pounds.
- Able to work for 8 hours and work in a restrictive space/environment.
- Able to work a flexible schedule, we are a 24/7 business which may require work availability of nights, weekends, and holidays.
- Able to communicate effectively in writing, verbally, and in person.
- Able to communicate in the English language.
- Able to maintain a clean and attractive work area, uniform, and person.
- Have or can learn knowledge of fire alarm system and evacuation procedures.
- Able to bend, reach, kneel, push, and stretch and lift and/or carry up to 30 pounds.
- Able to work in extreme conditions such as heat, cold and stress.
- Have finger dexterity for operating equipment.
- Has the highest degree of integrity and is humble, living by the Golden Rule.
- Able to work with people from diverse cultures and backgrounds.
- Values of dedication, innovation, showing respect, being driven by excellence, being community-focused, and having a spirit of service.
Necessary Skills
- Extensive, previous experience as a Spa Technician at a quality location.
- Can multi-task and meet deadlines while projecting a resort-like image both in person and over the phone.
- Able to report to work for scheduled shifts.
- Able to work a flexible schedule, we are a 24/7 business which may require work availability of nights, weekends, and holidays.
- Able to communicate effectively in writing, verbally, and in person.
- Able to communicate in the English language.
- Able to maintain a clean and attractive work area, uniform, and person.
- Have or can learn knowledge of fire alarm system and evacuation procedures.
- Able to bend, reach, kneel, push, and stretch and lift and/or carry up to 30 pounds.
- Able to work for 8 hours and work in a restrictive space/environment.
- Have eyesight enabling vision both near and far.
- Comfortable using a step stool or ladder.
- Able to use/lift arms and/or stand for up to 8 hours.
- Able to work in extreme conditions such as heat, cold and stress.
- Have finger dexterity for operating equipment.
- Has the highest degree of integrity and is humble, living by the Golden Rule.
- Able to work with people from diverse cultures and backgrounds.
- Values of dedication, innovation, showing respect, being driven by excellence, being community-focused, and having a spirit of service.
Benefits
- Paid Time Off
- Optional Health, Wellness and Care benefits
- Health Reimbursement Program
- Flexible Spending Account
- Stay Discounts
- Optional Company paid Life Insurance
- 401(k) and 401(k) matching
- Employee Assistance Program
- Select Paid Holidays and One Personal Floating Holiday
- Loyalty Incentives and Other Unique Incentive Programs
About the Role
We are a highly entrepreneurial company limited only by our imagination. Diversity and teamwork are major aspects of our culture. Our property associates are a highly team-focused group bringing out the uniqueness of each associate to provide great products and services. Success comes to those who continuously seek opportunities to learn and pass on new knowledge. We always strive to be better, never bored, and never complacent. Our teams thrive on hard work, inclusivity, and producing outstanding experiences. We endeavor to make our fellow associates feel comfortable and entrepreneurial so that they can engage unhindered. Finally, giving back to the community is also vital to our culture. Our properties live by the philosophy that they are an important part of their communities and look for ways to partner in the local community to make a difference.
Qualifications
None specified.
Skills
None specified.
Benefits
- Paid Time Off
- Optional Health, Wellness and Care benefits
- Health Reimbursement Program
- Flexible Spending Account
- Stay Discounts
- Optional Company paid Life Insurance
- 401(k) and 401(k) matching
- Employee Assistance Program
- Select Paid Holidays and One Personal Floating Holiday
- Loyalty Incentives and Other Unique Incentive Programs
Schedule
None specified.
Pay
None specified.