Spa Supervisor - Twin Farms

About the role

Twin Farms seeks a Spa Supervisor for the new Garden House Spa, an intimate Forbes Five-Star and Relais & Châteaux property in the Vermont countryside. The role is hands‑on leadership, shaping the spa’s culture, standards, and daily rhythm from opening, overseeing day‑to‑day flow, supporting the team, coordinating schedules, and ensuring every detail is ready for guests.

Responsibilities

• Lead the daily operation of the Garden House Spa.
• Create a welcoming, calm, and highly personalized experience for every guest.
• Support, coach, and provide day‑to‑day leadership to Spa Receptionists, Spa Attendants, and therapists.
• Coordinate treatment schedules, therapist assignments, staffing coverage, and guest requests.
• Ensure the spa is beautifully prepared each day, from treatment rooms and relaxation spaces to amenities, music, lighting, refreshments, and linens.
• Anticipate guest needs and collaborate closely with Guest Experience and other Twin Farms departments.
• Resolve guest concerns with warmth, discretion, and thoughtful follow‑through.
• Maintain high standards for cleanliness, presentation, organization, sanitation, and operational readiness.
• Oversee spa supplies, professional products, amenities, linen levels, and inventory.
• Assist with training, onboarding, coaching, and continued development of the spa team.
• Support the continued development of procedures and standards as the new Garden House Spa evolves.

Qualifications

• Previous luxury hospitality, spa, wellness, resort, or high‑touch guest‑service experience strongly preferred.
• Previous supervisory or team‑lead experience preferred.
• Excellent organization and attention to detail.
• Strong interpersonal and communication skills.
• Confidence coordinating schedules, employees, and changing priorities.
• A calm, gracious, and solutions‑oriented leadership style.
• Ability to handle confidential guest and employee information with discretion.
• Genuine interest in wellness and exceptional hospitality.
• Flexibility to work weekends, holidays, mornings, and evenings based on business needs.
• Professional spa or wellness licensure is welcomed but not required for this operational leadership position unless the individual will personally perform services that require licensure.

Benefits

• Complimentary life insurance
• 401(k) retirement plan with employer match
• Paid holidays and sick time
• Employee Assistance Program (EAP) with confidential support and resources
• Daily staff meal
• Training, professional development, and tuition assistance
• Employee referral bonuses
• Exclusive dining and lodging privileges