Spa Supervisor - Full-Time
Job Summary
The Spa Supervisor assists the Spa Manager in overseeing the daily operations of the spa, ensuring that all treatments, amenities, and guest experiences meet the elevated standards of Black Desert Resort. This role provides leadership support for the front desk and attendant teams, assists with scheduling, maintains operational readiness, and ensures a relaxing and luxurious environment for guests.
Job Specifications
Onsite: Black Desert Resort – Spa
Shift & Schedule Availability: Year-Round / Full-Time
Pay Range: $22 – $24.50 /hour
Responsibilities
Support the daily operation of the spa, ensuring treatment rooms, locker rooms, relaxation areas, and public spaces are clean, organized, and guest-ready
Assist in managing and scheduling spa front desk and attendant staff
Provide guidance, support, and training to team members, ensuring alignment with luxury resort service standards and Forbes expectations
Respond promptly and professionally to guest inquiries, concerns, and feedback
Clock in/out and coordinate with providers and technicians to ensure accurate scheduling and smooth service flow
Maintain spa supply levels and assist with inventory and retail restocking
Serve as the manager-on-duty during Spa Manager absences, including closing/opening duties and daily team communications
Perform other duties as assigned
Qualifications
1–2 years of experience in spa or wellness operations, preferably in a supervisory or lead role
Prior experience in a Forbes 5 Star Spa preferred
Strong guest service and interpersonal communication skills
Experience with spa booking software (e.g., SpaSoft, Book4Time, or similar) preferred
Knowledge of spa services, wellness products, and luxury guest expectations
Excellent multitasking and time management skills
Must be able to work a flexible schedule including weekends, holidays, and evenings as required by business levels
Benefits
Health insurance
401(k) with company match
Flexible time off
Employee dining room
Exclusive resort discounts
Complimentary employee hotel stay program