Spa Supervisor

About the Role

Oversee the daily operations of the Spa including the operational needs, guest service, and team member related situations.

Essential Job Functions

• Manage scheduling of staff, booking system, guest concerns, training, and department cleanliness functions consistent with strategic plan and vision for the department and property.
• Collect information, research data, make recommendations, and implement new products and services that fit the spa needs.
• Manage the delivery of guest service satisfaction consistent with company's and property's core service standards.
• Supervise team members to ensure they adhere and enforce company and departmental policies and procedures.
• Supervise and motivate team to increase sales and ensure efficiency.
• Participate in quarterly inventory of nail, facial, and massage service products.
• Communicate to manager purchasing needs in a timely manner.
• Follow sustainability guidelines and practices related to HHM's EarthView program.
• Practice safe work habits, and ensure all staff is practicing safe work habits including wearing protective safety equipment and following MSDS and OSHA standards.
• Perform other duties as requested by management.

Requirements

• High school diploma or equivalent.
• Previous customer service and leadership experience of a high end spa required, two to five years of experience preferred.
• Requires standing for extended periods, walking, pushing, lifting up to 30 pounds, bending and reaching, stooping, kneeling, or crouching.
• Experience with on line booking appointment system.
• Must have the ability to work a flexible schedule including days, evenings, weekends, and holidays.