Spa Services Supervisor - Mii amo

Balancing Act

• Balance appointments and manage therapist schedules.
• Manage all professional spa product inventories and issuing.
• Auxiliary support to therapists in all areas relating to treatments and guest satisfaction.
• Assist Spa Manager with payroll and management of retreats and workshops.

Day-to-Day Responsibilities

• Manage therapists’ schedules and ensure proper balancing.
• Organize therapists and appointments as appropriate.
• Work closely with Spa Manager and Spa management on all daily activities.
• Work with other managers and supervisors and oversee all aspects of the spa and related services.
• Monitor guest lounge area.
• Ensure SOP’s, check-in procedures and guest service standards are maintained.
• Provide a safe, clean, motivating and nurturing environment for services that exceeds guest’s expectations.
• Conduct monthly product inventory and prepare purchase requisitions according to procedure.
• Control inventory.
• Prepare and issue product treatment kits on a daily basis.
• Manage therapists daily schedule on a daily, monthly and bi-monthly basis to ensure adequate staff to provide maximum availability to guests.
• Manage schedules and payroll for all therapists as appropriate.
• Manage and update V1 treatments as appropriate.
• Schedule and supervise treatment procedures.
• Ensure proper handling of all gratuities.
• Schedule training for all new and senior therapists, monitoring and updating V1 schedule set up.
• Maintain and track therapists sign-off for all treatments.
• Maintain all therapist state licenses to insure they are current.
• Understand all treatment protocols offered at Mii amo.
• Auxiliary support in educating guests in with regard to treatments.
• Absorb and maintain proper use of product and abide by all product control guidelines while maintaining a clean and neat work environment.
• Read and assist Manager with schedule posting with regard to shifts, room assignments and the computer scheduling system.

Supervisory Duties

• Attend and participate in regularly scheduled training sessions and meetings.
• Be an active participant in the department by contributing to new programs and development ideas.
• Be guest service oriented and interact with guests in a pleasant, helpful, knowledgeable, and enthusiastic manner.
• Display appropriate teamwork, flexibility and interpersonal skills.
• Follow all Department standards of operations at all times.
• Keep all work and storage areas neat and maintained.
• Maintain confidentiality of Mii amo information at all times.
• Uphold and ensure compliance with all company and departmental policies and procedures.
• Report all equipment problems and maintenance issues, known safety hazards, or unsafe practices and procedures to supervisor immediately.

Additional Duties

• Attend all scheduled employee meetings and brings suggestions for improvement.
• Assist and timely execute other duties as delegated by leadership.
• Promote Spa and all services, products and programs.