Spa Services Supervisor - Mii amo

Balancing Act

• Balance appointments and manage therapist schedules.
• Manage all professional spa product inventories and issuing.
• Afford assistance to therapists in all areas relating to treatments and guest satisfaction.
• Support the Spa Manager with payroll and management of retreats and workshops.

Responsibilities

• Manage therapists’ schedules and ensure proper balancing.
• Organize therapists and appointments as appropriate.
• Work closely with Spa Manager and Spa management on all daily activities.
• Work with other managers and supervisors and oversee all aspects of the spa and related services.
• Maintain and update V1 treatments as appropriate.
• Schedule and supervise treatment procedures.
• Ensure proper handling of all gratuities.
• Manage schedules and payroll for all therapists as appropriate.
• Control inventory.
• Prepare and issue product treatment kits on a daily basis.
• Manage therapists daily schedule on a daily, monthly and bi-monthly basis to ensure adequate staff to provide maximum availability to guests.
• Exhibit proper use of product and abide by all product control guidelines while maintaining a clean and neat work environment.
• Read and assist Manager with schedule posting with regard to shifts, room assignments and the computer scheduling system.
• Attend and participate in regularly scheduled training sessions and meetings.
• Be an active participant in the department by contributing to new programs and development ideas.
• Display appropriate teamwork, flexibility and interpersonal skills.
• Follow all Department standards of operations at all times.
• Keep all work and storage areas neat and maintained.
• Uphold and ensure compliance with all company and departmental policies and procedures.
• Report all equipment problems and maintenance issues, known safety hazards, or unsafe practices and procedures to supervisor immediately.
• Attend all scheduled employee meetings and brings suggestions for improvement.
• Assist and timely execute other duties as delegated by leadership.
• Promote Spa and all services, products and programs.

Qualifications

• Outgoing, energetic, passionate, and authentic personality.
• Warm, personal, efficient, engaging and anticipatory service ethic.
• Collaborative, inclusive, engaging, and fast-paced work environment.
• Knowledge of treatment protocols offered at Mii amo.
• Ability to educate guests in with regard to treatments.
• Proper use of product and adherence to all product control guidelines.
• Confidentiality of Mii amo information.
• Compliance with all company and departmental policies and procedures.

Skills

• Excellent communication and interpersonal skills.
• Strong organizational and time management skills.
• Proficient in Microsoft Office applications.
• Ability to work independently and as part of a team.
• Knowledge of spa industry standards and best practices.

Benefits

• Competitive compensation package.
• Flexible work schedule.
• Health insurance benefits.
• Employee discounts on spa services.
• Professional development opportunities.

Pay

Salary range: $X - $Y per hour.

Schedule

Hours: Typically 8:00 AM - 5:00 PM, Monday through Friday.