Spa Services Representative (Part Time) (35667)

Essential Duties And Responsibilities

• Greet all guests in a warm and friendly manner using eye contact as they enter and exit the Spa.
• Use surname (example Mr. Jackson) when known.
• Interact with guests in a friendly, service-oriented manner.
• Answer telephone with proper, courteous identification greeting within three rings.
• Provide Spa information for services, activities and facilities.
• Schedule all spa services.
• Be familiar with the various types of treatments offered including treatment benefits and contraindications.
• Schedule appointments according to guest preference and availability.
• Ensure that the guest has a full understanding of the service and is comfortable with the process, verifying appointments and times.
• Efficiently and accurately check-in guest, verifying appointments and times.
• Correctly process all charges and sales according to company procedures.
• Regularly check computer for service openings throughout the day being aware of what needs to be sold and looking to prevent errors.
• Schedule services for guests with accuracy and consistency using individual log in.
• Aid guest in the Spa Boutique and ring up sales.
• Promote sales of treatments with a priority to up selling and suggestive selling to guests.
• Accurately and completely handle all cancellations.
• Maintain accurate cashiering and bank responsibilities.
• Arrive for your shift in uniform, looking clean and professional.
• Attend all scheduled staff meetings.
• Read departmental memo book daily, as you will be held accountable for knowing that information.
• Perform requested duties of manager/supervisor as needed.
• Follow Spa front desk and programming standards of operation procedures.
• Provide excellent guest service to both guest and internal clients.

Qualifications Required

• High School Diploma/G.E.D.
• 6 months to 1 year experience in cashiering and guest services.