Spa Service Specialist

About the role

As a Service Specialist-HLP, you will play an integral role in creating a premium customer service experience while also providing operational support to ensure efficient business practices. You will serve as an ambassador for the Healthy Living program and Rejuvenate Spa, promoting their philosophy and assisting patients and guests in establishing an ongoing relationship with Mayo Clinic.

Responsibilities

• Respond to patient and guest inquiries.
• Actively promote HLP and Rejuvenate services and products.
• Schedule appointments and manage patient/guest check-in and check-out.
• Process payment transactions and handle desk functions.
• Support patient care providers with pre/during/post service tasks.

Qualifications

• Two years of post-secondary education is preferred, along with two years of experience in customer service or sales in health and wellness, healthcare services, or the service industry.
• Knowledge of computers and technical office equipment is required.
• Experience with patient scheduling, registration systems, and customer relations management systems is highly desirable.
• Ability to work independently, be goal-directed, and possess strong organizational skills.
• Ability to cope with varied levels of workload and multiple tasks.
• Demonstrated productive energy and positive ability to promote a product, service, or offering effectively.
• Superior interpersonal and customer service skills that contribute to a cooperative and productive atmosphere and patient experience.
• Conveys an impression that reflects favorably upon the public relations of the institution.

Benefits

• Medical: Multiple plan options.
• Dental: Delta Dental or reimbursement account for flexible coverage.
• Vision: Affordable plan with a national network.
• Pre-Tax Savings: HSA and FSAs for eligible expenses.
• Retirement: Competitive retirement package to secure your future.

Pay

$20.98 - 28.19 per hour. Education, experience, and tenure may be considered along with internal equity when job offers are extended.

Schedule

• Full Time
• Minimum of 16 hours per month, up to full-time hours (80 hours per pay period), based on personal availability, staffing, and business needs.
• Schedules may vary and may include short-term temporary templates to support operations.
• Evening and Saturday availability is essential. Saturday shifts are 7:30 am - 4:30 pm.