Spa Sales and Guest Service Associate- Summerville

About the role

At Hand & Stone Massage and Facial Spas, our vision is simple: to make each visit the best hour of our client’s month. Our Spa Associates play a crucial role in achieving this goal. As the hosts of the spa, they are dedicated to creating 5-star experiences for every client. By connecting with clients, co-workers, and the community, our Spa Associates ensure that each service is memorable and exceptional. Their commitment to excellence helps us fulfill our mission of making every visit the highlight of our clients’ month.

Responsibilities

• Meet membership sales goals
• Have a detailed knowledge of the menu of services
• Provide excellent customer service to members and guests, while building lasting connections
• Effectively communicate sales, promotions, and service options with clients
• Uphold spa cleanliness standards
• Answer phones, schedule appointments, and file documents
• Perform various other duties as assigned

Requirements

• Knowledge of Microsoft Office applications, Spa Soft (will train), and basic accounting principles
• Excellent personal appearance, good verbal and written communication skills
• Ability to handle stressful situations professionally and multitask with ease while focusing on the guest

Benefits

• Childcare discounts
• Health insurance (25+ hours/week)
• Training & development
• Vision insurance (20+ hours/week)
• Bonus based on performance
• Dental insurance
• Employee discounts
• Flexible schedule
• 10% weekly KinderCare discount for childcare
• Personal care and discounts through the LifeMart program (available in spas that partner with ADP)
• Comprehensive health coverage including medical, dental, and vision
• Earned PTO that accrues as you work
• Variety of shifts designed to accommodate your lifestyle
• Live sales training webinars and opportunities for lead spa associate and management roles

Pay

$15.00 – $21.00 per hour

Schedule

Full Time, Part Time, and flexible schedules available.