Spa Sales and Guest Service Associate

About the Role

At Hand & Stone Massage and Facial Spas, our Spa Associates play a crucial role in achieving our vision: to make each visit the best hour of our client's month. As the hosts of the spa, they are dedicated to creating 5-star experiences for every client by connecting with clients, co-workers, and the community. This role is more than just answering the phone—it offers opportunities to boost your paycheck with our stress-free membership model and grow within the industry leader in wellness, backed by 20 years of proven success.

Responsibilities

• Meet membership sales goals
• Maintain a detailed knowledge of the menu of services
• Provide excellent customer service to members and guests while building lasting connections
• Effectively communicate sales, promotions, and service options with clients
• Uphold spa cleanliness standards
• Answer phones, schedule appointments, and file documents
• Perform various other duties as assigned

Schedule

Work 3pm to 9:30pm shifts.

Benefits

• Childcare discounts
• Paid time off (for qualifying hours/schedules)
• Training and development opportunities, including live sales training webinars
• Opportunities for lead spa associate and management roles
• Employee discounts and discounted/free services

This position is with an independently owned and operated Hand and Stone franchisee. Benefits, compensation, and terms of employment are determined by the local franchisee.