Spa Sales and Guest Service Associate

SA465 – independently owned and operated franchise location.

About the role

At Hand & Stone Massage and Facial Spas, our Spa Associates are the hosts of the spa, dedicated to creating 5-star experiences for every client. By connecting with clients, co-workers, and the community, you’ll ensure each service is memorable and exceptional, helping us fulfill our mission of making every visit the best hour of our client’s month.

This role is more than just answering the phone. You’ll boost your paycheck with our stress-free membership model, join the industry leader in wellness with 20 years of proven success, and enjoy a supportive environment where your growth and well-being are top priorities.

Responsibilities

• Meet membership sales goals
• Maintain detailed knowledge of the menu of services
• Provide excellent customer service to members and guests while building lasting connections
• Effectively communicate sales, promotions, and service options with clients
• Uphold spa cleanliness standards
• Answer phones, schedule appointments, and file documents
• Perform various other duties as assigned

Benefits

• Childcare discounts (10% weekly KinderCare discount)
• Performance-based bonus
• Competitive salary
• Employee discounts (personal care and discounts through the LifeMart program, where available)
• Flexible schedule with a variety of shifts designed to accommodate your lifestyle
• Free uniforms
• Opportunity for advancement, including lead spa associate and management roles
• Training and development (live sales training webinars, ongoing career growth in the spa industry)