Spa Sales and Guest Service Associate

About the Role

At Hand & Stone Massage and Facial Spas, our Spa Associates play a crucial role in achieving our vision: to make each visit the best hour of our client's month. As the hosts of the spa, they are dedicated to creating 5-star experiences for every client by connecting with clients, co-workers, and the community. Their commitment to excellence helps us fulfill our mission of making every visit the highlight of our clients' month.

What sets Hand & Stone apart:

• Opportunity: This role is more than just answering the phone. Boost your paycheck with our stress-free membership model. Join the industry leader in wellness, backed by 20 years of proven success. Enjoy a supportive environment where your growth and well-being are our top priorities.
• Convenience: We recognize the demands of a busy schedule and are committed to providing support. We offer a variety of shifts designed to accommodate your lifestyle, ensuring a friendly and stable work environment.
• Training and Growth: Your journey with us goes beyond onboarding. Enhance your spa industry career with Hand & Stone through live sales training webinars and opportunities for lead spa associate and management roles.
• Family Focused: Strike the right work/life balance by making a difference in people’s lives and enhancing your own experience.

Responsibilities

• Meet membership sales goals.
• Have a detailed knowledge of the menu of services.
• Provide excellent customer service to members and guests, while building lasting connections.
• Effectively communicate sales, promotions, and service options with clients.
• Uphold spa cleanliness standards.
• Answer phones, schedule appointments, and file documents.
• Perform various other duties as assigned.

I acknowledge that I am applying for employment with an independently owned and operated Hand and Stone franchisee, a separate company and employer from Hand & Stone Franchise Corp. and any of its affiliates or subsidiaries. Each independent franchisee is solely responsible for all decisions relating to employees, including hiring, termination, benefits, compensation, and terms or conditions of employment.