Spa Receptionist (Part-Time), Kohler Waters Spa

Specific responsibilities

• Consistently provide service and maintain cleanliness standards at a Forbes 5-Star level
• Proficiently use Property Management System (and related systems) to correctly process transactions, complete orders and accurately book/edit spa treatments
• Maintain accuracy of all reservations
• Maintain knowledge of spa treatments, spa policies, spa amenities, food & beverage and overall resort options and ability to communicate with our guest
• Support all spa retail activities outside of retail team hours
• Process all retail transactions paying special attention to attaching therapist names to sales for commission purposes
• Receive guest feedback/complaints and, with supervision, resolve any guest/staff issues as they arise
• Enforce spa policies (service requirements, age restrictions, guest behavior, etc.) with supervision/support to maintain a relaxing spa atmosphere
• Maintain facility safety, cleanliness and guest amenity standards
• Replenish guest amenity items including Coffee, Hot Water, Creamer and Infused Water for both upper level public spaces and Finishing Spa
• Clean public restroom including toilet, sink and mirror and replenish toilet paper and hand towels
• Support spa food & beverage operations including obtaining of servicing license to uphold liquor safe handling requirements. Includes preparing and serving food & beverage items outside of café hours

Skills/Requirements

• Must be 18 years or older to apply
• Prior customer service experience within a spa environment preferred, but not required
• Strong communication skills and ability to work in a fast paced environment
• Ability to obtain and maintain liquor servicing license upon hire will be required

Applicants must be authorized to work in the US without requiring sponsorship now or in the future.

Pay

The hourly range for this position is $12.10 - $15.10. The specific hourly rate offered to a candidate may be influenced by a variety of factors including the candidate’s experience, their education, and the work location.

About Us

It is Kohler’s policy to recruit, hire, and promote qualified personnel in all job classifications without regard to race, creed, religion, age, sex, sexual orientation, gender identity or expression, marital status, national origin, disability or status as a protected veteran.

We invite you to learn more about equal employment opportunity by reviewing the Federal EEO is the Law and the EEO is the Law Supplement.