Spa Receptionist - Maryland

Overview

Why We Need Your Talents: The Spa Receptionist plays a vital role in creating a warm, welcoming, and seamless experience for every guest who enters the Live! Spa. As the first point of contact, your professionalism, hospitality, and attention to detail help set the tone for each guest’s visit. Your ability to manage bookings, communicate knowledgeably about spa services, and ensure smooth daily operations supports a relaxing, luxurious environment that embodies the Live! brand. By providing attentive service, resolving guest needs with care, and maintaining an organized and inviting front desk, you help create a memorable wellness experience that keeps guests returning.

Responsibilities

• Ensures the best treatment experience for guests by maintaining the standards set for the Live! Spa treatment menu and standards of excellence.
• Adheres to the policies of the spa and hotel.
• Exhibits knowledge about the facility and its amenities to effectively communicate with guests.
• SUBMIT ALL PAPERWORK AND FINANCIAL REPORTING, WHEN APPLICABLE, IN ACCORDANCE WITH LIVE! SPA AND HOTEL INTERNAL POLICIES.
• FOLLOWS ALL STANDARD OPERATING PROCEDURES THAT APPLY TO THE FRONT DESK AND GUEST SERVICE.
• Makes spa and salon reservations from multiple sources including phone calls, in-person, and email requests.
• Enrolls guests in programs, events, or classes as applicable.
• ACTIVELY RECOMMENDS ADDITIONAL SERVICES, ENHANCEMENTS, OR HOME CARE TO EACH GUEST.
• RECEIVES PAYMENTS FOR GOODS AND SERVICES. PROPERLY ACCOUNTS FOR THE MONEY.
• RECONCILES DAILY SALES, DEPOSITS, AND RECEIPTS.
• PROCESSS GIFT CERTIFICATES AND HOTEL CHARGES, AS APPLICABLE.
• GREETS EACH AND EVERY GUEST WITH A SMILE AND DIRECT EYE CONTACT.
• INFORMS SPA MANAGER OF ANY GUEST, OR FACILITY ISSUES, INCIDENTS, AND/OR ACCIDENTS.
• STRICTLY FOLLOWS LOST AND FOUND REPORTING POLICY.
• GOES THE EXTRA MILE FOR GUESTS BY OFFERING TO MAKE RESERVATIONS, FIND DIRECTIONS, LOOK UP PHONE NUMBERS, ETC.
• USES TIME EFFICIENTLY THROUGHOUT SHIFT BY CHECKING EQUIPMENT, LOCKER ROOMS, RETAIL STOCKS, INVENTORY, ETC.
• ENSURES PROPER STAFF COVERAGE WHEN NECESSARY TO LEAVE THE AREA.
• INFORMS CO-WORKER(S) OF PERTINENT INFORMATION AT THE END OF THE SHIFT.
• Maintains and updates staff communication book.
• KEEPS AREA CLEAR OF CLUTTER AND PERSONAL EFFECTS.
• HELPS ENSURE THE FACILITY IS ONLY ACCESSIBLE BY ACTUAL GUESTS, AND THAT IT IS SAFE AND SECURE AT ALL TIMES.
• REPORTS ANY INCIDENTS OR ACCIDENTS TO A MEMBER OF THE MANAGEMENT TEAM.
• OTHER DUTIES AS ASSIGNED.

Skills

• Previous customer service experience, preferably in the hospitality industry.
• Previous experience handling money.
• Excellent oral communication skills.
• Must be able to write legibly and clearly to convey information.
• Ability to explain various treatments/services to guests.
• Efficient, well organized, and able to handle a variety of duties simultaneously.
• Energetic, enthusiastic, and self-motivated.
• Professional manner, discretion, and appearance.
• Strong team player.
• Must be able to keep calm and composed while under pressure and multi-tasking.
• Must be comfortable with product recommendation.
• Proficient in appropriate computer skills and office equipment.

Qualifications

• High School Diploma or GED required.
• Willingness and ability to be flexible with work schedule.
• May require extended hours and work week from time to time.

Physical Requirements

• Ability to stand for long periods.
• Exerting up to 20 pounds of force frequently, and/or a negligible amount of force constantly to move light objects.

Working Conditions

• 24/7 high energy casino with over 300,000 sq. ft of gaming and entertainment space and approximately 3000 employees.
• Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises.
• You will work in an environment where smoking is allowed.

What We Offer

• Comprehensive group health benefits for full-time and part-time Team Members and their eligible dependents.
• Free Basic Life Insurance
• Free Short Term & Long-Term Disability
• Generous retirement savings options
• Paid Time Off
• Tuition Reimbursement
• On-site Wellness center for Team Members and eligible dependents (Maryland Property only)
• Training and pathways for career growth
• Robust Rewards & Recognition Programs
• Annual Merit Based Pay Increases
• Discretionary Performance Bonuses
• Discretionary Service Bonuses
• Free parking
• Free food and discounted meals
• Live! Hotel, Food & Beverage, and Entertainment Discounts
• Life at Live! Individuals chosen to be part of the Live! Team can expect:
• To be part of an exciting experience unlike any other in the market.
• To be given the power and responsibility to put service and community first.
• To come together as a strong team, while valuing and celebrating our diversity.
• To be given the tools, resources, and opportunity to grow in their career.
• To work hard and have fun.
• The casino is large and fast paced, requiring the ability and energy to move about it with a true sense of urgency!
• Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises.
• You will work in an environment where smoking is allowed.