Spa Receptionist

Job Description

The Spa Receptionist is responsible for ensuring each spa guest receives personalized service from the time they set up their appointment to the time they leave. Duties include welcoming, scheduling, answering calls and questions, assisting the team, and promoting internal growth programs.

• Work with the team to curate positive experiences
• Assist the team when needed, living our “ONE TEAM. ONE VISION.” philosophy
• Provide innovative ways that align with our mission to be the best, most respected hotel company in America
• Focus on ways to promote and engage in internal growth programs
• Exemplify and live by our Culture
• Meet/exceed our company goals and three metrics
• Be a role model to all Associates on our team by displaying our Vision Values in all aspects of operations through internal and external service
• Enhance the member experience with positive interactions, acting as the face of the club to all members and guests
• Ensure an environment in which high standards of comfort, service, and quality exist for our guests
• Keep front desk clean, tidy, and supplied with all the necessary supplies
• Answer all the customers' questions and address their complaints
• Answer all incoming calls, redirect them when needed
• Receive letters, packages, and send them to appropriate destinations
• Prepare and manage outgoing mail
• Make supply orders when needed
• Monitor and update records and files
• Ensure teamwork and enhance cooperation between all departments
• Perform any other duties as requested by leadership to aid in better operation of the property and service to the guests

Necessary Skills

• Can multi-task and meet deadlines while projecting a resort-like image both in person and over the phone
• Able to report to work for scheduled shifts
• Able to work a flexible schedule, we are a 24/7 business which may require work availability of nights, weekends, and holidays
• Able to communicate effectively in writing, verbally, and in person
• Able to communicate in the English language
• Able to maintain a clean and attractive work area, uniform, and person
• Able to have or can learn knowledge of fire alarm system and evacuation procedures
• Able to bend, reach, kneel, push, and stretch and lift and/or carry up to 30 pounds
• Able to work for 8 hours and work in a restrictive space/environment
• Able to work in extreme conditions such as heat, cold and stress
• Able to have finger dexterity for operating equipment
• Able to have the highest degree of integrity and is humble, living by the Golden Rule
• Able to work with people from diverse cultures and backgrounds
• Values of dedication, innovation, showing respect, being driven by excellence, being community-focused, and having a spirit of service

Other

• Spa Experience a plus
• Book 4 Time experience of Spa Booking Program experience a plus
• Hospitality and Customer Service background a plus
• Vision Hospitality Group is an equal opportunity/AA/Disability/Veteran employer
• Vision Hospitality Group celebrates diversity and is committed to creating an equitable and inclusive environment and a sense of belonging for all associates
• Vision Hospitality Group LLC, offers the following benefits:
• Paid Time Off
• Optional Health, Wellness and Care benefits
• Health Reimbursement Program
• Flexible Spending Account
• Stay Discounts
• Optional Company paid Life Insurance
• 401(k) and 401(k) matching
• Employee Assistance Program
• Several Voluntary and Supplemental Insurance Options
• Select Paid Holidays and One Personal Floating Holiday
• Loyalty Incentives and Other Unique Incentive Programs