Spa Receptionist

Promotion and Environment

Promote a positive and healthy working environment for all spa staff.

Essential Duties and Responsibilities

• Understand needs of the spa and take initiative to complete them.
• Fulfill any reasonable requests of the staff members, guests and management.
• Aid in creating an ambiance for relaxation.
• Participate/assist in offering and cleaning-up of complimentary foot baths for guests.
• Maintain guest satisfaction and comfort throughout the spa experience.
• Communicate with management and other team members regarding guest or service concerns.
• Maintain front desk and all service areas.
• Answer all incoming telephone calls in a friendly and professional manner.
• Inform and educate clients about services and retail items.
• Share the Sundance story of land preservation and environmental commitment.
• Book/bill all spa services.
• Confirm appointments with guests and providers.
• Greet guests and check them in and out, warmly with a smile, exhibiting excellent customer service.
• Conduct opening/closing procedures according to spa policy.
• Assist in keeping the dispensary clean and organized.
• Support the recycling program.
• Monitor all guest service and spa areas for cleanliness.
• Restock spa/desk/self-serve refreshments supplies as required.
• Punctual, consistent attendance and performance of job duties.
• Hold other staff members accountable for complying with spa policy and/or procedure.
• Present a professional and well-groomed appearance at all times.
• Able to multi-task and work well under pressure.

Qualifications

• High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
• Must possess exceptional customer service, telephone, computer, and organizational skills.
• Customer service and retail experience mandatory.
• Must possess a working knowledge of word processing, spreadsheets, internet navigation and electronic mail.
• Database and excel proficiency required.
• Knowledge in computer skills - ability to enter correct and appropriate information, regarding the spa, guests, services and transactions.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of customers or employees of organization.
• Ability to read and write English.
• Ability to communicate with clients and coworkers in a pleasant and professional manner.