Spa Receptionist

About the role

The Spa Receptionist is a customer-facing position responsible for providing a warm welcome to arriving clients and introducing them to their scheduled technician. They will also handle appointment inquiries, process payments for Spa services, assist with transactions for other Spa products, and provide information to Spa guests about other resort services and activities.

Responsibilities

• Maintain clean and organized work area.
• Demonstrate exceptional customer service skills, be personable and helpful to clients.
• Demonstrate full knowledge of use and maintenance of spa facility and services offered.
• Check-in appointments, greet Spa guests, promote and sell Spa services with detailed knowledge.
• Complete other duties as assigned by supervisor.
• Cook up, schedule, organize, and upsell Spa and retail services.

Requirements

• High School diploma
• Fluent in English; Good communication skills to interact with clients and resort associates.
• Previous experience in a day spa and retail establishment preferred.
• Computer proficiency in Microsoft 365 and resort point of sale system.
• Listenable skills to understand client needs/requests and ensure a positive experience.

Qualifications

• None specified

Skills

• Customer service skills
• Knowledge of spa facilities and services
• Communication skills
• Computer proficiency
• Listening skills

Benefits

• Competitive wages
• People-first culture
• Health insurance
• Retirement savings
• Growth opportunities
• Paid time off
• Festive environment
• Perks & discounts

Pay

$15.00 - $20.00 per hour

Schedule

N/A