Spa Reception Agent

About the role

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences. Spa Reception Agents host and foster an atmosphere of calm and relaxation.

Responsibilities

• Scheduling treatments
• Guest registration and processing forms of payment to include room charges, credit cards and cash
• Managing spa reservations, whether it is a deluxe spa package or an individual spa treatment
• Making product and treatment recommendations to spa guests
• Promoting wellness and serving as the final point of contact for an indigenous spa experience

Qualifications

• A true desire to satisfy the needs of others in a fast paced environment
• Refined verbal and written communication skills
• Previous spa reception experience in a spa resort or hotel spa