Spa Reception Agent

Key Responsibilities but not limited to

• Complete daily opening, shift-change, and closing checklists accurately.
  • Opening and Closing the spa reception & spa amenities.
  • Greet all guests with a friendly, calm, and professional demeanor.
  • Manage appointment bookings, confirmations, and cancellations efficiently via phone, in person, & email.
  • Monitor daily appointment schedules and assist with maximizing provider utilization and treatment room occupancy.
  • Post updated appointments to our provider channel to ensure proper communication within the spa reception & spa providers team.
  • Communicate special guest requests, preferences, allergies, and concerns to spa providers and leadership.
  • Check guests in and out of Agaci Spa.
  • Give guests tours of Agaci Spa locker rooms/facilities.
  • Handle guest amenity preparation and special occasion arrangements when applicable.
  • Answer guest questions about Agaci Spa, Spa menu or retail items.
  • Resolve guest concerns and service recovery situations professionally and promptly.
  • Process payments, and handle billing inquiries, and generate invoices for guests’ spa services and retail purchases.
  • Upsell spa services, enhancements, packages, and retail products to meet spa revenue goals.
  • Provide knowledgeable recommendations on spa treatments and retail products.
  • Maintain knowledge of current spa promotions, services, pricing, policies, and facility updates.
  • Maintain a clean, organized, and tranquil front desk and lobby area.
• Support the spa team in ensuring a seamless and relaxing guest experience.
  • Aid spa attendants with tidiness of locker rooms and waiting areas, help with attendant laundry/supplies, as needed.
  • Assist with inventory counts, retail stock replenishment, and reporting low inventory levels to management.
  • Keep Retail shelfs stocked & clean at all times.
  • Sweep and Mop the lobby/reception area as needed.
  • Assist spa providers with room flips as needed when providers don’t have enough time to flip on their own or last-minute schedule changes.
• Ensure compliance with all spa, hotel, health, safety, and sanitation standards.
  • Work close with spa attendants and spa providers to ensure a relaxing guest experience.
  • Participate in team meetings, trainings, and ongoing professional development opportunities.
• Promote wellness and self-care through thoughtful communication and service.
  • Physical Requirements: Ability to stand and walk for extended periods throughout the shift. Ability to lift, carry, push, and pull up to 20 pounds occasionally. Ability to bend, stoop, reach, kneel, and perform repetitive motions as needed. Ability to operate standard office equipment, computers, telephones, POS systems, and reservation software.

Qualifications

• Previous experience as a receptionist, front desk, or customer service role (spa or hospitality experience preferred).
• Sales experience and ability to confidently recommend products and services.
• Ability to maintain professionalism while handling sensitive guest situations.
• Strong problem-solving and conflict-resolution skills.
• Exceptional attention to detail and follow-through.
• Self-motivated with the ability to work independently and as part of a team.
• Professional appearance and adherence to grooming standards.
• Ability to read, write, and communicate effectively in English; additional languages are a plus.
• Excellent communication and interpersonal skills.
• Strong organizational abilities and attention to detail.
• Comfortable using booking and POS systems is a plus.
• Friendly calm, and composed presence with a passion for wellness and guest care.
• Ability to multitask in a fast-paced, service-focused environment.
• Willingness to learn & grow in a spa environment.
• Coachable, trainable, open to feedback.
• Open to change as needed to consistently ensure a great guest & employee experience.
• Must have or willing to attain a Alcohol server certification and/or food service permit as required by local or state government agency.
• Food service and/or other certification as required.