Spa Operations Supervisor

Responsibilities

• Aid Spa Director in recruitment, hiring, training, supervision and development of those supervised in accordance with company policies and directives
• Train Spa Desk staff on Spa Desk operations and ensure adherence to standard operating, opening, closing, time clock procedures, and shift coverage and computer policies
• Implement all laws, regulations and policies regarding employment practices, safety rules and all other company policies and procedures
• Oversee day-to-day Spa operations run smoothly and efficiently through a visible management presence and leadership
• Assist Spa Director in payroll processing for Spa staff
• Maintain uniform adherence of Spa staff
• Create work schedules for Spa Desk staff two months in advance, including all required breaks and requested time-off, if able to accommodate Spa Management
• Manage spa and shop inventory including receiving and managing retail and supplies, ensuring supplies are stocked appropriately, perform inventory counts and loss control
• Place and receive orders for retail and professional supply
• Ensure safety and security of Spa through continuous monitoring of member and guest check-in
• Perform daily walk-throughs of Spa to ensure a clean, organized, safe and well-maintained facility
• Resolve member billing issues, gift card purchases and issues
• Complete daily drawer reports and synchronize software applications
• Drive initiatives and make decisions to increase revenues and booking potential by increasing room utilization and shift coverage

Qualifications

• Minimum of 2 years prior supervisory experience in spa or hospitality industries
• Demonstrated ability to support and develop a diverse environment
• Experience in personnel supervision, training, and evaluation