Spa - Massage Therapist (Part-Time)

The pay range for this position is $35.00–$74.00 per hour, inclusive of hourly pay rate plus service charge gratuities. This is based on a $11.75 per hour base wage, service commission, and gratuity paid per shift. Historically, this position averages service commission earnings of $10.00–$23.00 per hour and gratuity earnings of $15.00–$40.00 per hour. Commissions and gratuities fluctuate based on events and time of year. The guaranteed minimum wage for this position is $15.16, matching Colorado’s minimum wage.

About the role

The Broadmoor is committed to creating a culture of family and community while providing a genuine, unforgettable experience for guests and team members. As a Massage Therapist in the Spa department, you will deliver superior massage, body treatment, and hydrotherapy services to Broadmoor Spa guests and Golf Club members. You will uphold the Broadmoor Hotel Mission, policies, and procedures while representing the Broadmoor brand as an Ambassador of Forbes Five-Star and AAA Five Diamond Standards.

Responsibilities

• Provide thoughtful, positive, friendly, and professional service to all guests and team members while maintaining a positive attitude.
• Deliver superior massage, body treatment, and hydrotherapy services consistently, following current treatment protocols in a professional manner.
• Contribute to the guest experience by performing services in a timely manner.
• Regularly review and adjust your personal work schedule as needed.
• Ensure all safety, sanitation, and use procedures comply with Department of Regulatory Agencies standards for implements, supplies, and tools.
• Maintain professional draping standards and ethical practices.
• Properly use and maintain all equipment provided.
• Maintain cleanliness and sanitation in assigned work areas while being mindful of budget and product efficiency.
• Keep your Supervisor informed of supply levels and maintenance needs.
• Understand the complete menu of services and related retail products to educate guests and members, and promote all areas of the spa and hotel.
• Respond positively to feedback from guests, management, and fellow massage therapists to support continuous growth.
• Maintain flexibility and a positive attitude regarding schedule changes to enhance guest experience or meet fiscal needs.
• Assist in resolving guest concerns with a focus on short-term and long-term success for the Spa and its patrons.
• Stay updated on current changes in the massage industry and pursue continuing education opportunities.
• Maintain certifications, state-regulated licenses, and personal insurance for massage therapy.
• Fulfill additional daily duties, including but not limited to: folding and stocking linen, opening and closing treatment rooms and the Spa facility, refreshing drink stations, maintaining service expectations and procedures, cleaning, and properly disposing of soiled linen.
• Work in a fast-paced, team-oriented environment while upholding all Broadmoor policies, procedures, and safety guidelines.
• Perform other duties as assigned.

Requirements

• High school diploma or general education degree (GED).
• Graduate of an accredited Massage Program and licensed as a Massage Therapist in the State of Colorado, holding required personal insurance for Massage Therapy.
• Minimum of 2 years’ experience in Massage Therapy.
• Enthusiastic, friendly, and energetic team member who works well with others.
• Strong interpersonal communication skills.
• Ability to occasionally lift up to 50 lbs., with a work environment that may include both indoor and outdoor settings.
• Reasonable accommodations will be made for individuals with disabilities.

Benefits

• Comprehensive benefits including health and dental insurance, and 401k.
• Local discounts for employees.
• Career development opportunities, including training and advancement within the organization.
• Opportunities for personal growth and seasonal employment.