Spa Manager

What You’ll Do

• Manage the daily operations of the hotel spa and fitness environment.
• Ensure an exceptional guest experience through effective leadership, operational excellence, and exceptional service standards.
• Lead and develop the spa team through recruitment, onboarding, coaching, performance management, and ongoing training.
• Foster a positive, guest-focused culture.
• Deliver an exceptional luxury guest experience by ensuring service excellence, treatment consistency, guest satisfaction, and effective service recovery.
• Oversee daily spa operations to ensure seamless execution, facility presentation, treatment room readiness, safety, and compliance with brand and regulatory standards.
• Manage staffing and labor by creating schedules aligned with business demand, optimizing productivity, overseeing payroll, and maintaining labor efficiency.

Qualifications

• 2+ years of experience in Spa/Wellness Leadership with luxury-oriented resort spa, destination spa, or private membership spa.
• Flexibility to work evenings, weekends, and holidays as needed.
• Strong knowledge of spa operations, treatments, products, and wellness trends.
• Exceptional leadership and interpersonal skills, with the ability to motivate and inspire a team.
• Excellent communication and customer service skills, with a focus on delivering an outstanding guest experience.
• Strong organizational skills with the ability to multitask and prioritize in a fast-paced environment.
• Knowledge of health and safety regulations and compliance standards for spa operations.
• Proficiency in spa management software- preferably B4T, Microsoft Office, and other related systems.

The Global Ambassador is an Equal Opportunity & E- Verify Employer. Proof of eligibility to work in the United States is required.