Spa Manager

Ottine Mineral Springs, nestled beside Palmetto State Park, is a historic treasure renowned for its rich legacy and commitment to health and wellness. Our extraordinary waters are rich in natural minerals and have long been known to promote relaxation, reduce stress, and support overall well‑being. Today, we carry on this tradition by offering a peaceful retreat where guests can experience the rejuvenating power of these waters in a calming setting that only nature can provide.

About the role

The Spa Manager leads all spa operations, strategy, and staff development for Ottine Mineral Springs. This role owns the spa’s performance end‑to‑end – guest experience, treatment quality and licensure compliance, retail and product strategy, and financial results – while partnering with other departments on events and broader guest programming.

Responsibilities

• Oversee all spa staff, including the Spa Supervisor, LMTs, estheticians, and attendants; set performance expectations and provide ongoing coaching and development.
• Manage hiring, onboarding, and contractor orientation for therapists to ensure consistent service standards.
• Own scheduling strategy and staff models to balance guest demand, labor cost, and therapist workload.
• Conduct performance reviews and manage disciplinary processes in partnership with HR.
• Build a culture of hospitality excellence, accountability, and professional growth across the spa team.
• Hold full accountability for spa operations, ensuring exceptional personalized service from arrival to departure.
• Serve as the final point of escalation for guest concerns.
• Set and monitor service standards, treatment protocols, and facility presentation across all spa areas.
• Ensure compliance with health and safety standards, OSHA, state regulations, and all sanitation/licensing requirements.
• Manage the application and renewal of spa and wellness licenses and certifications.
• Oversee equipment maintenance and facility upkeep, coordinating repairs as needed.
• Analyze service utilization, guest satisfaction data, and financial performance; identify opportunities to improve efficiency and profitability.
• Collaborate with the Retail Curator to lead retail strategy: product selection, merchandising, and sales performance of the spa boutique.
• Drive product development – evaluating and introducing new treatments, services, and retail lines aligned with guest demand and industry trends.
• Build a long‑term growth plan for the spa in step with the resort’s expansion, including capacity planning, new service lines, and facility needs.
• Partner with other departments to plan and execute spa involvement in resort events, packages, and promotions.
• Collaborate with Guest Services on cohesive guest communication, including scheduling, intake, and payment processes.
• Represent the spa in relevant leadership and cross‑functional meetings.
• Maintain knowledge of resort amenities and offerings to support an integrated guest experience.
• Undertake additional tasks and duties as needed or as directed, recognizing that responsibilities may evolve.

Qualifications

• Availability for some nights, weekends, and holidays.
• High School diploma or general education degree (GED) required.
• Five (5) years of progressive spa/wellness leadership experience, including managing Licensed Massage Therapists and multi‑role teams, preferably in a luxury or wellness‑focused environment.
• Strong knowledge of spa, yoga, and other wellness services, including product development and merchandising.
• Ability to understand computer programs (e.g., Spa Booking System and Property Management System).
• Excellent leadership and team management skills.
• Strong organizational skills and attention to detail.
• Exceptional guest service skills and a passion for creating memorable experiences.
• Ability to work collaboratively with cross‑functional teams.
• Proficiency in speaking, reading, writing, and understanding English.
• Reliability, punctuality, and professional communication skills.
• Ability to work under pressure with a high level of patience and customer service.
• CPR and first aid certification a plus and/or willingness to be trained.
• Manual dexterity, auditory and visual skills; ability to follow written and verbal instructions and procedures.
• Comfortable working in indoor/outdoor spaces.

Compensation

$62,000 – $66,000 annually.

Schedule

This position requires some nights, weekends, and holidays.

Ottine Mineral Springs is an equal opportunity employer and values diversity, equity, and inclusion. All employment decisions are based on qualifications, merit, and business need. The company is committed to fostering professional growth through continuous learning and development, with potential for career advancement based on dedication and performance.